Author Topic: AVAST Software CRITICAL_PROCESS_DIED  (Read 3784 times)

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Offline William195

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AVAST Software CRITICAL_PROCESS_DIED
« on: June 20, 2016, 07:41:22 PM »
On Mon 20/06/2016 3:29:34 p. m. GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: aswsp.sys (aswSP+0x139CE)
Bugcheck code: 0xEF (0xFFFFE00140DE5840, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\drivers\aswsp.sys
product: Avast Antivirus
company: AVAST Software
description: avast! self protection module
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswsp.sys (avast! self protection module, AVAST Software).

I sometimes receive a bsod of critical process died, whocrashed says that the culprit is avast! self protection module, how can i solve this problem?

mi pc is:
Windows version: Windows 10 , 10.0, build: 10586
Windows dir: C:\WINDOWS
Hardware: F0B5000XLD, LENOVO, Larne CRB
CPU: AuthenticAMD AMD A8-6410 APU with AMD Radeon R5 Graphics AMD586, level: 22
4 logical processors, active mask: 15
RAM: 7466573824 bytes total

Offline Eddy

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Re: AVAST Software CRITICAL_PROCESS_DIED
« Reply #1 on: June 20, 2016, 07:57:06 PM »
What exact version of avast ?
Is there any other (security) related software installed ? (or was there)

Offline William195

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Re: AVAST Software CRITICAL_PROCESS_DIED
« Reply #2 on: June 20, 2016, 08:07:15 PM »
no, only the avast is installed
the avast show this (attachment) when i open the account settings

Offline jursa

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Re: AVAST Software CRITICAL_PROCESS_DIED
« Reply #3 on: June 21, 2016, 12:57:22 PM »
On Mon 20/06/2016 3:29:34 p. m. GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: aswsp.sys (aswSP+0x139CE)
Bugcheck code: 0xEF (0xFFFFE00140DE5840, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\drivers\aswsp.sys
product: Avast Antivirus
company: AVAST Software
description: avast! self protection module
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswsp.sys (avast! self protection module, AVAST Software).

I sometimes receive a bsod of critical process died, whocrashed says that the culprit is avast! self protection module, how can i solve this problem?

mi pc is:
Windows version: Windows 10 , 10.0, build: 10586
Windows dir: C:\WINDOWS
Hardware: F0B5000XLD, LENOVO, Larne CRB
CPU: AuthenticAMD AMD A8-6410 APU with AMD Radeon R5 Graphics AMD586, level: 22
4 logical processors, active mask: 15
RAM: 7466573824 bytes total

Hi William195, can you send me memory dump for analysis ? Mailto: jursa[at]avast.com
Thnx,
David

Offline =Snake=

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Re: AVAST Software CRITICAL_PROCESS_DIED
« Reply #4 on: June 21, 2016, 08:38:53 PM »
no, only the avast is installed

Hallo!

Would you please be so kind as to write, which avast (free, pro, ...) and version (actual is '2016.11.2.2262') is installed?
 
Rightclick on avast symbol (right corner of taskbar, near clock/time), choose 'about avast' and write, what you see.
 ;)
=Snake=
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Laptops: Acer Aspire V5-591G,W10 Home[x64] v1809 (Build 17763.914) | HPI_2020M,W8.1 pro[x64] | Amilo Xi2428,W8.1 pro | MD95400,W7ult SP1 | MD97400,XP pro SP3|
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Offline DavidR

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Re: AVAST Software CRITICAL_PROCESS_DIED
« Reply #5 on: June 21, 2016, 10:33:56 PM »
@  William195
There has just been a new program update release, 12.1.2272 https://forum.avast.com/index.php?topic=187663.0. It would be worthwhile updating to see if it has been resolved in this build.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.6.2420 (build 20.6.5495.561) UI-1.0.541/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro