Author Topic: Unable to add devices to my account  (Read 3896 times)

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Unable to add devices to my account
« on: October 24, 2014, 05:35:33 PM »
I have avast on 2 devices but my account says I don't have any devices.
When I try to add devices I select the type of device, Windows and the get taken to the 2015 download page.

This happens on BOTH devices one is a pc running Windows XP Home & the other a Laptop running Windows 8.1
Firefox browser used on both.

How do I actually ADD the devices to my account please?

Thanks.

REDACTED

  • Guest
Re: Unable to add devices to my account
« Reply #1 on: February 10, 2017, 09:53:39 AM »
I also am wondering about this.

Offline Eddy

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Offline DavidR

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Re: Unable to add devices to my account
« Reply #3 on: February 10, 2017, 04:57:33 PM »
Check out this post of mine, it could be a workaround https://forum.avast.com/index.php?topic=196709.msg1366083#msg1366083, at least worth a try.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Unable to add devices to my account
« Reply #4 on: February 13, 2017, 02:24:12 AM »
Just test to add devices by install from "Secure another device" download and its work, the offline install cannot add device to my.avast

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Re: Unable to add devices to my account
« Reply #5 on: February 13, 2017, 10:03:36 AM »
Hi Eddy, Thanks for the link. I don't see a the login link that is in the picture though. (Older version?) But I think I am logged in on my Windows machine. It says that I'm registered.

REDACTED

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Re: Unable to add devices to my account
« Reply #6 on: February 13, 2017, 10:24:25 AM »
That did the trick.

Thanks

Check out this post of mine, it could be a workaround https://forum.avast.com/index.php?topic=196709.msg1366083#msg1366083, at least worth a try.

REDACTED

  • Guest
Re: Unable to add devices to my account
« Reply #7 on: February 13, 2017, 10:25:54 AM »
Yup, that did it.

Thanks

Just test to add devices by install from "Secure another device" download and its work, the offline install cannot add device to my.avast

Offline DavidR

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Re: Unable to add devices to my account
« Reply #8 on: February 13, 2017, 11:35:42 AM »
Just test to add devices by install from "Secure another device" download and its work, the offline install cannot add device to my.avast

That did the trick.

Thanks

Check out this post of mine, it could be a workaround https://forum.avast.com/index.php?topic=196709.msg1366083#msg1366083, at least worth a try.

You're welcome, thanks for the confirmation.

Hopefully this situation will be resolved soon:
Hi we are still working on the account integration. There will be an update, probably this week, with the new account integrated in the Avast 2017 Dashboard. Please, hold on and sorry for the delay.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security