1]
The extra's do work.
If you have a problem with it, tell the problem on this webboard and we will try to help you.
2]
If you send in more than 1 ticket or change a ticket, you will be back at the bottom of the stack.
It is a FIFO system.
3]
Have patience and avast will respond.
Keep in mind that you are not the only one that is asking things.
4]
avast pro and free are different