Author Topic: Avast not replying !!  (Read 2726 times)

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Avast not replying !!
« on: October 08, 2014, 02:31:19 PM »
I purchased avast pro to get the extra benefits but it is no different than the free version the extras do not work I really wanted the Safe Zone to do my banking but it just does not work.
I have emailed Avast 2 times and have still not had had a reply to what the problem may be.
So good for service I wish I had stuck with the free version and saved my money.
Petesilver

Offline Eddy

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Re: Avast not replying !!
« Reply #1 on: October 08, 2014, 02:37:53 PM »
1]
The extra's do work.
If you have a problem with it, tell the problem on this webboard and we will try to help you.

2]
If you send in more than 1 ticket or change a ticket, you will be back at the bottom of the stack.
It is a FIFO system.

3]
Have patience and avast will respond.
Keep in mind that you are not the only one that is asking things.

4]
avast pro and free are different

Offline Pondus

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Re: Avast not replying !!
« Reply #2 on: October 08, 2014, 02:38:58 PM »
did you try a clean install?

remove old with this .. read instructions   http://www.avast.com/en-eu/uninstall-utility

download avast pro and install   http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe

avast! 2014: Inserting the license file into avast! Pro Antivirus   http://www.avast.com/en-eu/faq.php?article=AVKB8#artTitle


avast FAQ  http://www.avast.com/en-eu/faq.php
FAQ video  http://www.avast.com/en-eu/faq.php?q=video#searchForm

« Last Edit: October 08, 2014, 02:41:28 PM by Pondus »

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Re: Avast not replying !!
« Reply #3 on: October 28, 2014, 06:47:22 PM »
for all the comments on here I am still without the "Safe Zone" I have been conversing with Avast who have had me try many fixes but as of yet nothing has worked............I am now waiting for them to reply for the umpteen time but I seem to be getting nowhere......so please do not accuse me of being impatient...........I need the safe zone for my banking its now over a month and I still waiting for a fix, I konw I am only a little fish in a big pond, but if something does not work it should be fixed or admit they can't.

Offline Eddy

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Re: Avast not replying !!
« Reply #4 on: October 28, 2014, 06:50:48 PM »
Have you done as Pondus suggested?

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Re: Avast not replying !!
« Reply #5 on: November 03, 2014, 07:01:00 PM »
I have done everything that Avast has asked me to do, the latest is I sent them my "memory dump file"............for which I am now waiting for a reply.

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Re: Avast not replying !!
« Reply #6 on: November 04, 2014, 05:31:38 AM »
Probably best you should follow the instructions of Avast first.  Then if that fails, which it may, you should try the clean uninstall followed by reinstall as suggested above.

-Noel

Offline Eddy

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Re: Avast not replying !!
« Reply #7 on: November 04, 2014, 11:19:46 AM »
Have patience now please.
Although a dump file gives a indication on where the problem likely is,
it is not easy to find the exact spot amongst 100.000's of lines of code.

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Re: Avast not replying !!
« Reply #8 on: November 05, 2014, 06:57:33 AM »
Good luck getting AVAST to respond! I've waited  well over a week and no reply...