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Author Topic: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows  (Read 16289 times)

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Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« on: October 26, 2014, 05:22:02 PM »
Hello. When I try to turn on my mother's Dell XPS M1530, it loads drivers, stops at aswRvrt.sys for a while, then loads a black screen with a black cursor in the middle. That's it. I feel the problem is with Avast! Can I get some help please?
« Last Edit: October 26, 2014, 07:18:11 PM by jabbaria86 »
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Offline Asyn

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Re: Windows Vista stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #1 on: October 26, 2014, 05:24:18 PM »
See: "If you cannot  Boot the computer"
Instructions: http://forum.avast.com/index.php?topic=53253.0
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Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #2 on: October 26, 2014, 06:55:07 PM »
I tried running Windows using the boot CD. I got the following screen:

http://i.imgur.com/qbOZMLa.jpg

FWIW, I have the Windows Recovery Disc. Can I just use that to run FRST?
« Last Edit: October 26, 2014, 07:18:27 PM by jabbaria86 »
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Offline essexboy

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Re: Windows Vista stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #3 on: October 26, 2014, 07:06:10 PM »
From the windows boot disc select "Repair my Computer "
Next select Command prompt
Type in the following command and press enter :

chkdsk c: /r

Reboot he computer on completion
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Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #4 on: October 26, 2014, 07:07:27 PM »
I made a mistake. It was a reinstallation disc, not a boot disc. Do you happen to have the Windows XP boot .iso?
« Last Edit: October 26, 2014, 07:24:13 PM by jabbaria86 »
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Offline bob3160

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Re: Windows Vista stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #5 on: October 26, 2014, 07:18:16 PM »
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Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #6 on: October 26, 2014, 07:25:46 PM »
As per the website above:
Quote
There are no ISOs for Windows NT, 2000, XP or Vista.

It says the reinstallation disc should work but it only prompts me to reinstall Windows and not repair.
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Offline bob3160

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Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #7 on: October 26, 2014, 07:41:29 PM »
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Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #8 on: October 26, 2014, 08:15:54 PM »
Is this actually the XP boot disc? I tried using it and I got a black screen reading "Bootmgr is missing."  I am loading from a USB flash drive.

From the website:
Quote
Windows XP Service Pack 3 (SP3) includes all previously released updates for the operating system. This update also includes a small number of new functionalities, which do not significantly change customers’ experience with the operating system.
This file is a CD image file for users who wish to create an update CD for Windows XP Service Pack 3, for example for offline installation by administrators.

Doesn't that mean it's just a XP update instead of the XP boot disc?
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Offline bob3160

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Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #9 on: October 26, 2014, 08:18:31 PM »
It means it's an iso file that allows you to create a disc to install Windows XP. You need to have the reg. code.
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Re: Windows Vista stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #10 on: October 26, 2014, 08:26:58 PM »
Quote from: essexboy on October 26, 2014, 07:06:10 PM
From the windows boot disc select "Repair my Computer "
Next select Command prompt
Type in the following command and press enter :

chkdsk c: /r

Reboot he computer on completion
Currently doing this. Will update when done.
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Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #11 on: October 27, 2014, 12:47:28 AM »
I ran check disk and restarted afterwards. Still nothing.
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Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #12 on: October 27, 2014, 01:26:14 AM »
Attached is the FRST.txt file after running FRST in safe mode on the computer in question.  Thanks in advance for any help.
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Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #13 on: October 27, 2014, 01:40:02 AM »
Update: uninstalled Avast using uninstall utility found here: http://www.avast.com/uninstall-utility. I was in safe mode. Computer working perfectly now.
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Offline Cluster-Lizard2014

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Re: Windows XP stops at aswRvrt.sys; Loads Black Screen with Cursor, NO Windows
« Reply #14 on: October 27, 2014, 01:46:37 AM »
Glad you fixed although you don't mention whether you've successfully reinstalled AVAST yet.

I was just about to post as I didn't understand the 'help' being given here. The link to the MS download was for XP Service packs 3 not a repair or reinstall disc.

If you have the original install disc either OEM or retail there should be a repair option provided. Whether this was the right course of action in this case (apparently not) I had no idea so this 'how to...' link was provided FYI only:-

http://www.wikihow.com/Do-a-Windows-XP-%22Repair-Install%22
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