Author Topic: (Want a refund!) Grimefighter!  (Read 13048 times)

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Offline vladimire

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Re: (Want a refund!) Grimefighter!
« Reply #30 on: December 10, 2014, 12:14:50 PM »
Hello guys. Please give instruction how to get refund for Grimefighter.

Offline Davidek

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Re: (Want a refund!) Grimefighter!
« Reply #31 on: December 10, 2014, 02:56:53 PM »
Hi djsilvertail and cd5762,

I've expedited your refund requests so I expect those will be issue today or tomorrow latest and might take a couple days for your bank to process.  Please be sure that it will be handled asap on our side though.

Once again, apologies for the frustration this has caused.

Davidek

Offline Eddy

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Re: (Want a refund!) Grimefighter!
« Reply #32 on: December 10, 2014, 03:04:43 PM »
vladimire,

as has been explained over and over again....
Submit a ticket.

Offline ers1

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Re: (Want a refund!) Grimefighter!
« Reply #33 on: December 12, 2014, 10:11:52 PM »
Hello,

I too have sent a refund request already on 15th November (ticket #LAU-339-87622) for my grimefighter purchase due to it not working on my computer (it freezes during the sedation process or shows the "INIT: no more processes left in the runlevel" error) but haven't received any reply from Avast other than the acknowledgment that the ticket was received. I haven't created any new tickets or edited the one I sent ever since. I understand the refund process should take about 2 weeks but it's been almost a month.