Author Topic: Grimefighter - Phone number for refund?  (Read 8190 times)

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Offline jnpatucker

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Grimefighter - Phone number for refund?
« on: October 28, 2014, 10:30:40 PM »
Alright, I have done everything Avast asked me to do when it comes to submitting a ticket for a refund.  That ticket has not been looked at.  So three days later I updated (not resubmitted) my ticket with the question about why it has not been looked at yet.  Still no answer. I have checked all my email folders including the spam folder to make sure I didn't miss an email.

Is there a phone number to talk to an actual person that can help resolve this?  This is a joke.  Even with Grimefighter not working for me, I was still a fan of Avast, but if this is the way their customer service is when a problem arises.  I'm out.

My ticket still shows as open and the only updates to my tickets are when I opened it and when I added my note.  It said when I submitted it, that I should receive my initial response within 24 hours.

Here is my ticket number if anyone from Avast actually checks these boards.

   Ticket ID: PQZ-570-77678
   Subject: Refund for Grimefighter
   Department: .Refunds
   Type: Issue
   Status: Received
   Priority: ReplyNow


Offline Eddy

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Re: Grimefighter - Phone number for refund?
« Reply #1 on: October 29, 2014, 12:03:53 AM »
https://forum.avast.com/index.php?topic=157749.msg1141698#msg1141698

Please use the search option on this webboard before posting.
Things like this have been explained many times already.

Offline jnpatucker

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Re: Grimefighter - Phone number for refund?
« Reply #2 on: October 29, 2014, 01:41:39 AM »
Eddy,

Thank you for responding, I really do appreciate someone actually replying. I did do a search and found no phone number, that is why I asked my question. Your link doesn't tell me anything except to have patience. I have patience, but if a company tells me to expect a response in a certain amount of time, then I expect that response. If it is longer, then change the timeframe inside the ticket process and the auto-reply. Then I wouldn't post this. They also have a deadline for refunds. I do not want to miss that deadline, because I am sure they will hold true to that one.

A company cannot expect someone to come to there forums to find out there is a delay, they expect to be told that up front. If you call a company don't they tell how long your wait time is?


Offline Eddy

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Re: Grimefighter - Phone number for refund?
« Reply #3 on: October 29, 2014, 02:00:58 AM »
A refund can take two weeks.
You will not miss the deadline because it doesn't matter when they are handling it but when you submitted the ticket.

Offline Davidek

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Re: Grimefighter - Phone number for refund?
« Reply #4 on: October 31, 2014, 11:17:16 AM »
Hello jnpatucker,

I have just followed up with our Refund team and they have issued the refund.  It can still take a couple of days for the bank to process that but be sure the money is on it's way back to you.

Sorry that this has happened and we will strive to do better with our support in the future.

Offline Brandon Devers

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Re: Grimefighter - Phone number for refund?
« Reply #5 on: November 06, 2014, 11:54:52 PM »
Davidek, I also submitted a refund request ticket because of the "It's not you, it's us" message appearing on my machines. When can I expect my refund, as I submitted my ticket a couple days ago? I really need my $29.99 back.

Brandon Devers

Offline Eddy

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Re: Grimefighter - Phone number for refund?
« Reply #6 on: November 07, 2014, 12:03:16 AM »
Brandon, did you read what I posted?
It can take 10 business days (= 2 weeks).
Have patience.

Offline Brandon Devers

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Re: Grimefighter - Phone number for refund?
« Reply #7 on: November 08, 2014, 03:23:00 AM »
Thank you, Eddy. I uninstalled GrimeFighter from all of my machines before submitting the ticket.

Offline Davidek

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Re: Grimefighter - Phone number for refund?
« Reply #8 on: November 12, 2014, 10:37:47 AM »
Hi brandondevers,

Did you receive your refund yet?  If not, please post the support ticket here and I will push it for you.

Thanks,

davidek

Offline Brandon Devers

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Re: Grimefighter - Phone number for refund?
« Reply #9 on: November 13, 2014, 02:51:02 AM »
Hello, Davidek. I got a confirmation message today; it said that the refund is on its way. It has not yet shown up in my account. I was told that the refund could take as many as 15 business days.

Offline schmidthouse

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Re: Grimefighter - Phone number for refund?
« Reply #10 on: November 13, 2014, 03:08:28 AM »
Hello, Davidek. I got a confirmation message today; it said that the refund is on its way. It has not yet shown up in my account. I was told that the refund could take as many as 15 business days.

Hi
I'm curious, who told you 15 Buisness Days?
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Offline Brandon Devers

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Re: Grimefighter - Phone number for refund?
« Reply #11 on: November 13, 2014, 05:13:18 AM »
Toma┼ż Fekonja told me.

Offline schmidthouse

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Re: Grimefighter - Phone number for refund?
« Reply #12 on: November 13, 2014, 05:18:03 AM »
 Would that be Avast Support?
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Offline Brandon Devers

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Re: Grimefighter - Phone number for refund?
« Reply #13 on: November 13, 2014, 05:21:19 AM »
Yes, I believe so.

Offline schmidthouse

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Re: Grimefighter - Phone number for refund?
« Reply #14 on: November 13, 2014, 05:23:48 AM »
Yes, I believe so.

Ok thanks, I'm understanding that to mean now that your refund is processed the banks involved with transferring the actual funds will take 15 Buisness Days?
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