Trouble inserting Licence file

[REDACTED]

Hi I am new here so hello everyone.

I have installed windows 8.1 therefore had to re install Avast Antivirus, I previously purchased the pro version in 2014 but now when I re insert the Licence file the laptop will not reboot past the start screen, the only way I can get my laptop back on is by pressing the F11 button on startup and doing a system restore

Any help would be appreciated please thank you.

[Asyn]

- Which version of Avast Pro..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

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Thanks for Your reply

I am not sure which version but in Account it says I am Avast Orange and it is avast! Internet Security - Subscription 3PC, 1 Year Paid £24.99 in 2014 if that helps
I have removed Norton that came with PC using the Norton Removal Tool, this is the only AV I have used, I have not installed any other protection other than what comes with windows.

[Asyn]

First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> http://www.avast.com/faq.php?article=AVKB11

Then:
1. Download Avast Internet Security: http://files.avast.com/iavs9x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

[REDACTED]

OK, I will give it a go
Thank You

[Asyn]

NP, report back.

[REDACTED]

Hi, Its working Great Now, Thank you very much x

[Asyn]

You're welcome.