2 devices - only one premium

[REDACTED]

I have a problem with my subscription. I have 2 devices, for one of them is "Mobile premium suite", for the other one is "free mobile security". I already deleted the device from avast account, and reconnect it, without effect. This was happened with the new interface, with the older interface I had no problems. What can I do to fix this issue?

[OndraM]

We are investigating the problem and will keep you posted.

[Eddy]

Just to make sure, you do have 2 paid licenses?
You did enter the license on the P8 device?

[OndraM]

Just to make sure, you do have 2 paid licenses?
You did enter the license on the P8 device?

Mobile Premium licenses are per account (I think there is a limit of 50 devices). However, both phones MUST use the same Google account.

[REDACTED]

Both devices use the same google account. Both devices were premium with the old interface.

[OndraM]

Do I understand it that both devices are Premium, but are badly reported on my.avast.com?

[REDACTED]

Both devices are in the same google account, so, both should be premium.

[REDACTED]

I'm the only one with this problem? Both devices are in the same account, and only one is premium. It looks like a critical issue for me. Nobody can fix this?

[REDACTED]

I solved it. I uninstalled and installed again mobile security, and still no premium. I removed both devices from my avast, and asigned again to my account. After I clicked "Go premium", everything was fine, lincense was acquired on both devices.