Author Topic: How to cancel Pro Antivirus before activation.  (Read 2457 times)

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Offline colm_peelo

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How to cancel Pro Antivirus before activation.
« on: October 30, 2014, 11:21:29 PM »
Hi,

I recently installed Avast Free for a friend and, when they tried to register it, they accidentally chose to upgrade to Pro Antivirus. They received an activation code and there is one license listed in their My Avast account, but at present no payment is registered on their card.

Is it possible to cancel this license, as the free version is adequate for them.

Offline schmidthouse

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Re: How to cancel Pro Antivirus before activation.
« Reply #1 on: October 30, 2014, 11:28:20 PM »
I don't understand, How is it a "Card" is involved as that would involve a lengthy form and purchase process.??
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Offline colm_peelo

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Re: How to cancel Pro Antivirus before activation.
« Reply #2 on: October 31, 2014, 01:14:04 AM »
I'm a bit perplexed myself, as I thought they would stop once it mentioned payment details, but they went ahead and paid anyway. I had told them that all they had to do was enter their name and email address and it would be registered so I thought it would be straight forward. I forgot you tend to be pushed towards the paid version rather than the free, when you go to register.

Offline schmidthouse

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Re: How to cancel Pro Antivirus before activation.
« Reply #3 on: October 31, 2014, 01:16:33 AM »
I'm a bit perplexed myself, as I thought they would stop once it mentioned payment details, but they went ahead and paid anyway. I had told them that all they had to do was enter their name and email address and it would be registered so I thought it would be straight forward. I forgot you tend to be pushed towards the paid version rather than the free, when you go to register.

If it hasn't shown up on the "Card" then one needs to immediately go to/contact bank and put "stop payment"on that purchase.
No?
***HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.8.2487b/Secureline VPN v.5.12.5611b/ADU v.21.2b/ASB v.91.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/VS/ADU v.21.2b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline schmidthouse

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Re: How to cancel Pro Antivirus before activation.
« Reply #4 on: October 31, 2014, 01:26:46 AM »
Also if the process has completed you can contact Avast
Use this Form to submit a Ticket/Request for a Refund and explain your situation and that the purchase "was a mistake"
Also keep in mind the "Refund Process" CAN take a Few Weeks to complete. :)

http://www.avast.com/contact-form.php
***HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.8.2487b/Secureline VPN v.5.12.5611b/ADU v.21.2b/ASB v.91.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/VS/ADU v.21.2b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline colm_peelo

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Re: How to cancel Pro Antivirus before activation.
« Reply #5 on: October 31, 2014, 01:41:40 AM »
Also if the process has completed you can contact Avast
Use this Form to submit a Ticket/Request for a Refund and explain your situation and that the purchase "was a mistake"
Also keep in mind the "Refund Process" CAN take a Few Weeks to complete. :)

http://www.avast.com/contact-form.php

Thanks for that. I'll get them to either mail and ask for a refund or upgrade to pro for a year, then revert back (I'll make sure there's no auto-renew).

Offline schmidthouse

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Re: How to cancel Pro Antivirus before activation.
« Reply #6 on: October 31, 2014, 01:47:55 AM »
You're welcome.
***HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.8.2487b/Secureline VPN v.5.12.5611b/ADU v.21.2b/ASB v.91.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/VS/ADU v.21.2b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE