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Author Topic: Licence can't Be opened  (Read 2606 times)

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Offline Brenda 3

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Licence can't Be opened
« on: May 14, 2015, 06:41:33 AM »
Lost Avast (my fault- did a refresh).
Have had licence number resent. Can't open -"need app to open" I'm told.
Select app which tells me to go to publishers website.
Website tells me to install program before inserting licence no. Can't install program until I HAVE Licence no.
Ring around the rosy.
Question: How to get licence no. from resent email? Which "App" do I use?
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Offline Eddy

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Re: Licence can't Be opened
« Reply #1 on: May 14, 2015, 02:33:18 PM »
Install the avast version you have the license for.
Provide the license to it.
https://www.avast.com/faq.php?article=AVKB7
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Offline moroni

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Re: Licence can't Be opened
« Reply #2 on: May 14, 2015, 02:49:33 PM »
Hi Brenda 3,

You need to install Avast first, then to open the license. The app needed to open the Avast license is... Avast  8)
Install it as a trial and then apply the license.

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Offline Rednose

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Re: Licence can't Be opened
« Reply #3 on: May 14, 2015, 03:06:30 PM »
Or you apply the license when you install Avast! https://www.avast.com/faq.php?article=AVKB1#articleContent

Greetz, Red.
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