Are you saying that the best way for an Avast person to contact another Avast person in order to advise of a problem is to post on the forum?
Why not? It's a forum after all. Besides, I've been in forum much before I join Avast team.
As you can see, we have nothing to hide. If we have an issue, let's try to fix it.
Respect. Freedom. Friendship. Count with users opinions. I see a lot of advantages.
This is a forum of users and one to which avast hardly ever responds to our questions... so you as a member of avast are asking users what the problem with the avast product is. Doesnt that appear backwards to you? Especially since that question has been posed multiple times on the forum from multiple users who have not received an answer from avast.
Im just saying... if you have an inside way of finding out that answer then I, and everyone, would appreciate it greatly if you would find out the answer and let us all know.
You work for avast, you have multiple ways to get answers... better yet, maybe you could put a recommendation in to have a sticky on the forum so we can all monitor known issues and when they plan on fixing them... starting with your schedules issue, window opening after scheduled scan, exclusions not sticking, users being ignored when they are looking for refunds... and any of the other issues that have been floating around for a while and continue reoccurring with no response from avast.
Its not about hiding anything... it's about keeping users informed and a member of avast asking us whats going on... is backwards.
You should become the forum hero Lisandro and take charge and help us track and solve these issues to which avast remains silent.