Author Topic: HELP!! 4.6 Killing my Outlook 2002  (Read 6648 times)

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Offline amfrench

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HELP!! 4.6 Killing my Outlook 2002
« on: August 23, 2005, 11:51:51 PM »
I use Windows XP and Outlook 2002.  Avast 4.6 (just updated to this version today UNFORTUNATELY) and it is now giving me the following error:  0x8004210A - timed out error from POP server.  I can't send or receive email.  I now have AVAST completely turned off and it is still (Outlook isn;t) working.

I've searched your webforum without success - WHAT DO I DO????  You guys are killing me and wasting my time!!

Ann :'( :'( :'(


Offline amfrench

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P.S. HELP!! 4.6 Killing my Outlook 2002
« Reply #1 on: August 24, 2005, 12:02:27 AM »
This (Avast) is the ONLY anti-virus I use (e.g., NO NORTON) AND I've already increased my time to >400.....HELP!!!

Offline Fast

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #2 on: August 24, 2005, 12:11:44 AM »
Hello amfrench, welcome to the forum  :)

Could you please be so kind to have look here and see if it relates to your problem :
http://support.microsoft.com/kb/813514/en-us

Kind regards,


Fast

Offline szc

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #3 on: August 24, 2005, 12:14:03 AM »
...
...
...You guys are killing me and wasting my time!!
...

With that attitude you won't get an answer that soon... I'm assuring you that no one is killing you, nor wasting your time...  ;) Here you can find people just ready to help and nothing else... and they do that for free, no one force them to help other people, but they do that because they like to help those who need assistance...
MB: GIGABYTE GA-Z77X-UD3H Intel 7 Series  - LGA1155, CPU: Intel Core i5-3570K - Quad Core, 3.40GHz (3.80GHz Max Turbo), CPU COOLER: Cooler Master Hyper 212 EVO Direct Heat Pipe R2, RAM: 16 GB Kingston HyperX Blu DDR3, VIDEO CARD: Galaxy GeForce GTX 560 Ti - 1GB, GDDR5, POWER SUPPLY: Corsair Enthusiast Series TX750 V2 - 750 Watts, HD: Seagate Barracuda - 2TB, 7200RPM, 64MB, SATA 6Gb/s

Offline amfrench

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #4 on: August 24, 2005, 12:14:34 AM »
Thanks for the attention and consideration (wish I could get that from the avast guys)....however, this doesn't help.  If you search on the MS site for the error code that I am getting (0x8004210A) it will tell you that this is caused by anti-virus software and you must see your specific vendor (in this case avast) for the solution.

I also note that others have had this problem but I don't see a solution prosted....

Thank you,

Ann

Offline Fast

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #5 on: August 24, 2005, 12:18:14 AM »

Offline szc

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #6 on: August 24, 2005, 12:18:49 AM »
...AND I've already increased my time to >400.....HELP!!!


First of all, which provider are you using ? Left-Click on avast! icon in system tray and check your list of providers...

There is no setting to increase the timeout for internet communication inside the provider you're suppose to use... You don't need Internet Mail provider since you don't use Outlook Express... right ?  ;)

You use MS Outlook, so you have to terminate Internet Mail provider (if you don't use any other mail client except MS Outlook), and activate OUTLOOK/EXCHANGE provider... of course you have to do that with your Outlook completely shut down... when you activate your Outlook/Exchange provider, then start MS Outlook...
« Last Edit: August 24, 2005, 12:22:51 AM by Slaaaaap! Hihihihi »
MB: GIGABYTE GA-Z77X-UD3H Intel 7 Series  - LGA1155, CPU: Intel Core i5-3570K - Quad Core, 3.40GHz (3.80GHz Max Turbo), CPU COOLER: Cooler Master Hyper 212 EVO Direct Heat Pipe R2, RAM: 16 GB Kingston HyperX Blu DDR3, VIDEO CARD: Galaxy GeForce GTX 560 Ti - 1GB, GDDR5, POWER SUPPLY: Corsair Enthusiast Series TX750 V2 - 750 Watts, HD: Seagate Barracuda - 2TB, 7200RPM, 64MB, SATA 6Gb/s

Offline HTC User

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #7 on: August 24, 2005, 12:19:56 AM »
Hi i have looked up the error and it is not avast but whoever you are with for your e-mail account what it saids is The operation timed out waiting for a response FROM THE RECEIVING (POP)SERVER, Avast is not your pop server,so I think you owe someone an apoligy
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Offline Fast

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #8 on: August 24, 2005, 12:22:58 AM »
Forget about apologies and less-tactical words said.
Let's try to work together to see if we can get this one solved so Ann can use her email again, cheer up  :)

Offline HTC User

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #9 on: August 24, 2005, 12:25:02 AM »
Hi to the rest of you it is http://support microsoft.com/default.aspx?scid=kb;en-us;813518
Mesh 939M2, Model 939Dual-SATA2,ASRock Motherboard with AMD Athlon(tm) 64 Processor 3200+ Memory 1.74 GB with 4x512 extra memory. NVIDIA GeForce FX 5600XT Windows 7 Home Premium 32bit, avast! V5 Pro capable of upgrade to 64bit network adapter Netgear 108 Mbps Wireless PCI Adapter WG311T

Offline Fast

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #10 on: August 24, 2005, 12:27:38 AM »
Does anyone have any idea why this error is being described in so many different knowledgebase articles. all with a different solution ?

Offline HTC User

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #11 on: August 24, 2005, 12:28:23 AM »
fast sorry but it annoys me when someone blames avast and dont even read message properly it is her  e-mail supplier who is at fault.
Mesh 939M2, Model 939Dual-SATA2,ASRock Motherboard with AMD Athlon(tm) 64 Processor 3200+ Memory 1.74 GB with 4x512 extra memory. NVIDIA GeForce FX 5600XT Windows 7 Home Premium 32bit, avast! V5 Pro capable of upgrade to 64bit network adapter Netgear 108 Mbps Wireless PCI Adapter WG311T

Offline szc

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #12 on: August 24, 2005, 12:29:44 AM »
Ok and how about giving my advice some space please ? I nicely told her to activate her Outlook/Exchange provider, and deactivate Internet Mail provider since she doesn't use Outlook Express, but MS Outlook... quite difference...
MB: GIGABYTE GA-Z77X-UD3H Intel 7 Series  - LGA1155, CPU: Intel Core i5-3570K - Quad Core, 3.40GHz (3.80GHz Max Turbo), CPU COOLER: Cooler Master Hyper 212 EVO Direct Heat Pipe R2, RAM: 16 GB Kingston HyperX Blu DDR3, VIDEO CARD: Galaxy GeForce GTX 560 Ti - 1GB, GDDR5, POWER SUPPLY: Corsair Enthusiast Series TX750 V2 - 750 Watts, HD: Seagate Barracuda - 2TB, 7200RPM, 64MB, SATA 6Gb/s

Offline HTC User

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #13 on: August 24, 2005, 12:31:53 AM »
Fast I typed in number on microsoft k b and that is what came up that number.
Mesh 939M2, Model 939Dual-SATA2,ASRock Motherboard with AMD Athlon(tm) 64 Processor 3200+ Memory 1.74 GB with 4x512 extra memory. NVIDIA GeForce FX 5600XT Windows 7 Home Premium 32bit, avast! V5 Pro capable of upgrade to 64bit network adapter Netgear 108 Mbps Wireless PCI Adapter WG311T

Offline Fast

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Re: HELP!! 4.6 Killing my Outlook 2002
« Reply #14 on: August 24, 2005, 12:32:52 AM »
I understand what you mean Don, but let us not be dragged down by it. Let's try to keep the Avast! forum in a warm and friendly atmosphere. I guess she's frustrated by this all and can imagine a bit how she feels right now.
Let's think positive and work together to solve it  :)