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Author Topic: no reply to tickets  (Read 1898 times)

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no reply to tickets
« on: November 07, 2014, 11:47:18 AM »
Hi i paid for avast anti virus and gave the wrong email address so i assumed thats why it doesnt work as it said that the licence key was inserted correctly even though i gave the wrong email address. Ive submitted 4 tickets including asking for a refund and i havnt got a reply to one ticket. Does any one have some advise please. TIA.
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Offline Eddy

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Re: no reply to tickets
« Reply #1 on: November 07, 2014, 06:07:20 PM »
Quote
Ive submitted 4 tickets
There is your problem. Each time you create a new ticket or change a existing one, you will get back at the bottom of the stack making it last longer before you get a reply. It is a FIFO system which has been explained many times on this webboard already. Please use the search option before posting.
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Re: no reply to tickets
« Reply #2 on: November 09, 2014, 07:45:07 AM »
Thanks Eddie. I was instructed by avast by phone to submit new tickets. Ive just started replying with the same ticket no and still am not getting an answer.
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Offline Eddy

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Re: no reply to tickets
« Reply #3 on: November 09, 2014, 03:55:48 PM »
As I said...
Don't create new tickets and don't change a existing ticket.
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