Author Topic: HDD crash - what about the license after the crash  (Read 1961 times)

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HDD crash - what about the license after the crash
« on: November 02, 2014, 07:18:08 PM »
Hi everybody

  My son's laptop Toshiba has been bearing til then a license of AVAST Pro AV since its purchase 8 months ago.
  The laptop has screwed up lately and is past recovery. We have to tough up the risk of re-formatting completely the HDD since no rescue disks turned out handy.
 When re-formatting, we will be scratching AVAST along with all programs without resorting to a normal "Uninstall" - there is no mistaking it.  As I will attempt to re-install the license upon a new computer, we may surmise beforehand that AVAST supervisor will be thinking that  we are trying to set an extra out-of-bounds license (my license is fit for 3 PC - all three are occupied including "late Toshiba").
  What may I do to make AVAST supervisor understand that one license out of three has been reduced to naught by a formatting ?
  Regards

Offline Eddy

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Re: HDD crash - what about the license after the crash
« Reply #1 on: November 02, 2014, 09:32:54 PM »
Delete the Toshiba from your avast account (https://my.avast.com) and add the new system.

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Re: HDD crash - what about the license after the crash
« Reply #2 on: November 06, 2014, 02:11:48 PM »
 Thank a lot - new laptop is at home to-night

 Regards

  HG

Offline Eddy

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Re: HDD crash - what about the license after the crash
« Reply #3 on: November 06, 2014, 06:13:27 PM »
If for whatever reason you need the license again:
(Paid version) > http://www.avast.com/resend-license-paid.php
(Free version) > http://www.avast.com/nl-nl/resend-license-free-antivirus.php