Author Topic: secureline says its expired yet i have paid for it  (Read 6667 times)

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secureline says its expired yet i have paid for it
« on: November 04, 2014, 02:37:34 PM »

> secureline is saying its expired and I need to purchase again but I
 > have already paid I am enclosing receipts of the transaction
 >
 > 28 Oct 2014 11:43:30 GMT
 > Transaction ID: 6KH88175V8312672P
 >
 > Dear janet mary carroll,
 > You sent a payment of £7.99 GBP to DigitalRiver UK SARL.
 >
 > It may take a few moments for this transaction to appear in your
 > account.
 > ________________________________________
 > Merchant
 > DigitalRiver UK SARL
 > atlanticpaypalukSARLcs@digitalriver.com
 > Instructions to merchant
 > You haven't entered any instructions.
 >
 > Description Unit price Qty Amount
 > DRI*AVAST Software £7.99 GBP 1 £7.99 GBP
 > Subtotal £7.99 GBP
 > Total £7.99 GBP
 > Payment £7.99 GBP
 > Charge will appear on your credit card statement as 'PAYPAL *DRI AVAST
 > SOFTWA'
 > Payment sent to atlanticpaypalukSARLcs@digitalriver.com
 >
 > Invoice ID: 14334071600
 > Your Avast subscription has successfully renewed
 >
 > Dear david carroll,
 >
 > We're glad to report that your subscription has successfully renewed
 > and Avast will continue to protect you.
 >
 > Auto-Renewal Order Summary
 >
 > Product:
 > Avast SecureLine - 1 PC, 1 Month
 >
 > Order ID:
 > 14334071600
 >
 > Price Charged:
 > Subtotal: £6.95
 > Tax: £1.04
 > Total: £7.99
 >
 > Next Expiration Date:
 > 28 November 2014
 >
 > The program will update the license itself, so no action from you is
 > required.
 >
 > could you please send me updated license so I can manually input to
 > avast
 > thanks david carroll





david carroll


User



Quote

Posted on: 30 October 2014 15:54



secureline is saying its expired and I need to purchase again but I have already paid I am enclosing receipts of the transaction

 28 Oct 2014 11:43:30 GMT
 Transaction ID: 6KH88175V8312672P

 Dear janet mary carroll,
 You sent a payment of £7.99 GBP to DigitalRiver UK SARL.



 It may take a few moments for this transaction to appear in your account.
 ________________________________________
 Merchant
 DigitalRiver UK SARL
atlanticpaypalukSARLcs@digitalriver.com
 Instructions to merchant
 You haven't entered any instructions.

 Description Unit price Qty Amount
 DRI*AVAST Software £7.99 GBP 1 £7.99 GBP
 Subtotal £7.99 GBP
 Total £7.99 GBP
 Payment £7.99 GBP
 Charge will appear on your credit card statement as 'PAYPAL *DRI AVAST SOFTWA'
 Payment sent to atlanticpaypalukSARLcs@digitalriver.com




 Invoice ID: 14334071600
 Your Avast subscription has successfully renewed


 Dear david carroll,

 We're glad to report that your subscription has successfully renewed and Avast will continue to protect you.


 Auto-Renewal Order Summary

 Product:
 Avast SecureLine - 1 PC, 1 Month

 Order ID:
 14334071600

 Price Charged:
 Subtotal: £6.95
 Tax: £1.04
 Total: £7.99

 Next Expiration Date:
 28 November 2014




 The program will update the license itself, so no action from you is required.

 could you please send me updated license so I can manually input to avast
 thanks david carroll

Offline schmidthouse

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Re: secureline says its expired yet i have paid for it
« Reply #1 on: November 05, 2014, 06:01:40 PM »
Hi
You can try uninstalling Secureline via Control Panel/ Programs(features) and chose Avast to 'Change'
Untick Secureline from the "tools" column and reboot.
THen reverse procedure and choose Secureline (TICK) then reboot and insert LICENSE. :)
Did that help?
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Offline Davidek

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Re: secureline says its expired yet i have paid for it
« Reply #2 on: November 10, 2014, 02:06:07 PM »
Hello jan.dave1,

If you open a support ticket please include the log file so we can analyze why this issue is occurring.

You can find the log file by going to Start, Computer, Program Data, Avast Software, Avast, Log.  The SecureLine log is a .txt file there.

We should be able to reset your license on our servers so that it works correctly.

Thanks

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  • Guest
Re: secureline says its expired yet i have paid for it
« Reply #3 on: December 12, 2014, 08:57:02 PM »
Exactly the same thing has just happened to me. Secureline is saying that it has expired, yet a new payment was just taken from my account yesterday. Tried reinserting the License file, but it still says it's expired.
Trying schmidthouse's suggestion mentioned above. Fingers crossed!

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  • Guest
Re: secureline says its expired yet i have paid for it
« Reply #4 on: December 12, 2014, 09:00:07 PM »
Nope, still not working. Guess i'll be submitting a ticket for this then.

Offline Eddy

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Re: secureline says its expired yet i have paid for it
« Reply #5 on: December 12, 2014, 09:11:48 PM »
Note the date of the messages and the expiration dates.
Message date: 28 Oct 2014 11:43:30 GMT
Next Expiration Date: 28 November 2014
Seems correct to me.

I don't see any order/payment for December.

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  • Guest
Re: secureline says its expired yet i have paid for it
« Reply #6 on: March 21, 2015, 06:57:33 PM »
been having the same issue since november, the program worked well for 2 months before that. I was told through my ticket there is no record of me purchasing any avast products, and when i do a search on the bill name listed on my bank account (DRI*DRI *AVAST SOFTWA MINNETONKA MN) i get a whole lot more "scam" results than i like to see.

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