VPSUPD Error Messages

[REDACTED]

I was running the downloaded version of vpsupd.exe and got the follow error message in a dialog box:

Can't install VPS update.  Please, report following errorcodes:
Ver:7.0.1474
SI: 0x00000005
ST: 0x20000011
LE: 0x00000000

Now what do I do? How do I update my copy of Avast!?

[Pondus]

Now what do I do? How do I update my copy of Avast!?

does the autoupdate not work?
is the computer online?
tried manuall update?

did you download correct version for your Ver:7.0.1474   http://www.avast.com/en-eu/download-update

[REDACTED]

I believe I did use the correct revision of the updater.  Wouldn't the updater be smart enough to notify the user that it can't update a particular version?

What do the error codes mean, I see that many folks post them here.  Is there a decoder ring to translate them?

[Pondus]

Those error codes seems to be from Windows and not avast

Tried google search?

[Eddy]

Are you sure you downloaded the correct version for the installed avast version?

http://www.avast.com/download-update

[DavidR]

Those error codes seems to be from Windows and not avast

Tried google search?

They aren't from windows, they are from avast, but I can't find anything in my notes to say what those codes mean.

In the past there was a check of the VPS Update and if the version was a paid version and the license wasn't good/banned then you would get an ST:0x2000001C code, that is the only one I made a note of.

[REDACTED]

I had just renewed my free version.  Maybe that 0x20000011 reported was sensitive to the fresh activation.  Perhaps it takes a little while to sink in .

I'll download another copy before I try again.  Thanks for the help and wish me luck.

[DavidR]

It may be best to try a clean reinstall, uninstall using normal add remove programs or Programs and features and then also use the uninstall utility, avast_clean.exe, before reinstalling.

http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
Download and save this before uninstalling the existing version.

http://files.avast.com/iavs9x/avastclear.exe
Download and save this after the normal uninstall, reboot and Run this from normal windows - it will seek to run in safe mode - answer yes and it will handle booting into safe mode.