Author Topic: My subscriptions portal and cancel auto-renewal  (Read 10022 times)

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My subscriptions portal and cancel auto-renewal
« on: August 12, 2015, 09:35:09 PM »
Hi Folks,

I'd like to cancel my auto-renewal.  I know there is a topic on this but I struggle to understand these things and am not even sure where 'my subscriptions portal is'?  Do you access it from the 'my account' page?  I can't get a drop down menu on that page where there should be one.

Thanks in advance for any help given!

Best
Jamie

Offline DavidR

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Re: My subscriptions portal and cancel auto-renewal
« Reply #1 on: August 12, 2015, 11:05:14 PM »
It isn't on the my.avast.com account page.

You could also check to see if your Order number can be found at [/url]https://store.avast.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=avast[/ur].
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Offline schmidthouse

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Re: My subscriptions portal and cancel auto-renewal
« Reply #2 on: August 12, 2015, 11:16:02 PM »
In addition to DavidR's suggestion.
Maybe this will help.

Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle

Disabling Automatic Renewal service for Avast orders distributed by Digital River
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle



You can also look at/change the auto-renewal yourself here https://www.avast.com/find-order

Offline DavidR

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Re: My subscriptions portal and cancel auto-renewal
« Reply #3 on: August 13, 2015, 12:12:50 AM »
Your last link actually redirects to the URL I gave ;)
I just cut out the middle man.
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Offline schmidthouse

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Re: My subscriptions portal and cancel auto-renewal
« Reply #4 on: August 13, 2015, 12:19:29 AM »
Your last link actually redirects to the URL I gave ;)
I just cut out the middle man.

Whoops. ;)