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Secureline Connection issues
« on: November 06, 2014, 11:12:12 AM »
Having some issues with Securline at the moment.
This just started about an hour ago, I never had any trouble connecting to Secureline but
now all of a sudden it just says it can't connect, even though my internet is fine and my subscription is valid.
I have tried uninstalling and reinstalling it and I have all the available servers, but still it won't connect.
Any pointers?
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Offline schmidthouse

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Re: Secureline Connection issues
« Reply #1 on: November 07, 2014, 12:22:38 AM »
Most all VPN services are not reliable 100% of the time.
There are Server issues that can prop up on the Service side which is not uncommon.
Try all of the connection locations offered and give it some time.
If it was working then chances are it will again...... :)
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Offline Davidek

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Re: Secureline Connection issues
« Reply #2 on: November 10, 2014, 02:14:33 PM »
Hi BullZeye,

Wondering if you are still having issues connecting or if it is back to normal now?
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Offline bob3160

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Re: Secureline Connection issues
« Reply #3 on: November 11, 2014, 02:39:09 PM »

Is this being addressed ??? No connection no security.  :'(
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Offline DavidR

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Re: Secureline Connection issues
« Reply #4 on: November 11, 2014, 03:47:23 PM »
It is a shame that so many of these additional products are having what appears to be backend issues.
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Offline bob3160

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Re: Secureline Connection issues
« Reply #5 on: November 11, 2014, 04:30:56 PM »
Quote from: DavidR on November 11, 2014, 03:47:23 PM
It is a shame that so many of these additional products are having what appears to be backend issues.
Especially if you depend on them to keep you safe.  :'(
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Offline DavidR

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Re: Secureline Connection issues
« Reply #6 on: November 11, 2014, 05:35:43 PM »
Quote from: bob3160 on November 11, 2014, 04:30:56 PM
Quote from: DavidR on November 11, 2014, 03:47:23 PM
It is a shame that so many of these additional products are having what appears to be backend issues.
Especially if you depend on them to keep you safe.  :'(

More so having paid for them.
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Offline bob3160

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Re: Secureline Connection issues
« Reply #7 on: November 11, 2014, 05:51:52 PM »
Right now, I'm a happy camper. :)
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Offline schmidthouse

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Re: Secureline Connection issues
« Reply #8 on: November 11, 2014, 06:10:50 PM »
I've been bringing this to the attention of anyone who is using Secureline for over 2 years.
It has never been reliable enough to be dependable when "Needed"
"Security" is an understatement, at 79.00 a year, even wanting to stay with the service, it simply was bad business to try and use something that wasn't there when I needed it.
I have replaced it with Hot Spot Elite and in over a year have never had a "connection" issue.
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Offline bob3160

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Re: Secureline Connection issues
« Reply #9 on: November 12, 2014, 05:36:01 PM »
Different day but the same problem:

It's been trying to connect for the past 45 minutes....
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Offline Davidek

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Re: Secureline Connection issues
« Reply #10 on: November 13, 2014, 09:47:57 AM »
Hi Bob,

Could I please ask you to send me your SecureLine log file?  You can get the log file by going to Program Data, Avast Software, Avast, and Log.  The SecureLine log is a .txt file there.

I hope this can help us identify the problem.

Thanks,

davidek
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Offline bob3160

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Re: Secureline Connection issues
« Reply #11 on: November 13, 2014, 02:38:00 PM »
Quote from: Davidek on November 13, 2014, 09:47:57 AM
Hi Bob,

Could I please ask you to send me your SecureLine log file?  You can get the log file by going to Program Data, Avast Software, Avast, and Log.  The SecureLine log is a .txt file there.

I hope this can help us identify the problem.

Thanks,

davidek
Hello David,
I sent it to your email address. :)
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Re: Secureline Connection issues
« Reply #12 on: December 11, 2014, 07:34:24 AM »
Hello everyone
My SecureLine on which my wife and I depend very much, shows "SecureLine has encountered a technical issue" since the beginning of the week. I sent a support ticket 3 days ago,with no answer. Please somebody help!!!
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Offline schmidthouse

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Re: Secureline Connection issues
« Reply #13 on: December 11, 2014, 07:39:04 PM »
Quote from: cristixav on December 11, 2014, 07:34:24 AM
Hello everyone
My SecureLine on which my wife and I depend very much, shows "SecureLine has encountered a technical issue" since the beginning of the week. I sent a support ticket 3 days ago,with no answer. Please somebody help!!!

There has been reported 'technical issues' possibly with Server problems in Secureline networking.
Stated  fix will be implemented soon (a week apparently).
This is just one possibility to your stated issue.
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Re: Secureline Connection issues
« Reply #14 on: December 11, 2014, 07:50:22 PM »
The free trial version worked just fine on my ipad, so I bought a 1 year subscription via itunes.
It has NEVER WORKED AT ALL!!!! Have tried everything, and also after many attempts got hold og "customer service", who is not at all able to do anything about it. A very dirty business, this.
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