No reason why these should go unanswered and even noticed one of the AVAST staff had responded to one of these comments
A ticket will not go unanswered. Why would someone from avast respond here? They are busy handling the tickets, and supplying multiple/changing ticket is not really helping them to be able to handle them in a short time.
NO EXCUSE for this lack of action/response by AVAST.
They will respond/take action. Just have patience.
If they can process payments immediately, there is no reason (s) why refunds cannot be processed just as quickly.
Yes there is. They have to check if a request for a refund is valid and they can't help it if a bank is slow.
I suppose they have a different standard in Prague, than US?
Ofcourse there is a difference between Europe and the US. Other country (part of the world), other laws. And there seems to be another difference. We still know what patience is.
Any ideas how to get support from AVAST regarding refund requests.
One ticket with a request, reason, information like customer number, order number and such is enough.
As explained many times...
Sending in multiple tickets/changing existing one(s), will put you back at the bottom of the stack.
Could things be improved?
Ofcourse they can, and be happy with it.
If everything was perfect, what a boring world this would be