Author Topic: Problem submitting a new undetected malware sample to avast  (Read 1648 times)

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Offline Tonanet

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Problem submitting a new undetected malware sample to avast
« on: November 09, 2014, 02:17:49 PM »
Hello all!

I am submitting a new undetected malware sample to avast using this web form:

http://www.avast.com/en-us/contact-us.php?subject=VIRUS-FILE

However after the submission, I receive a email message with this message:

"Your email was deleted, if you need to contact us please use web form ..."

Whats the deal here?

Thanks for your time!

« Last Edit: November 09, 2014, 02:19:38 PM by Tonanet »

Offline Pondus

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Re: Problem submitting a new undetected malware sample to avast
« Reply #1 on: November 09, 2014, 02:30:00 PM »
Did you test the sample at www.virustotal.com  ?
Post link to scan result here

Have you tried sending the sample from avast chest? ...... or mail


Offline Tonanet

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Re: Problem submitting a new undetected malware sample to avast
« Reply #2 on: November 09, 2014, 02:46:55 PM »
Hello!

I did test with virustotal, here is the link:

https://www.virustotal.com/pt/file/772ad4ff1155808ef46de6e20b64c71f97413057969b4203a65ebfc3ab38c4f2/analysis/1415540643/

I didnt submitted by email or chest... The file is on my android phone... I always download the suspected files to my phone to avoid accidentaly infection on my computer.

Thanks!

Offline Tonanet

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Re: Problem submitting a new undetected malware sample to avast
« Reply #3 on: November 11, 2014, 08:28:43 PM »

Anyone else experiencing this behavior when submitting the sample using the form below?

http://www.avast.com/en-us/contact-us.php?subject=VIRUS-FILE


Thanks for your time!