Outlook provider waiting für subsystem

[schmidtp]

Hi,

I´m using Avast 4 (4.6-691) home on my old PC with XP prof and SP 2, and it worked very well for a long time. Some time ago I found out, that the provider Outlook/Exchange is obviously not working as "Provider is waiting for starting a subsystem" (translated from German, perhaps different wording in English). The Outlook Add-In-Manager for avast! 4 is enabled, but does not start.

I also have for some time the problem, that I cannot send emails with attachments more than about 600 KB. I get the message, that SMTP-server is not answering. Small emails are no problem. If this is resulting of the same, I don't know.

Besides, I have running Microsoft AntiSpyware, but no other virus-scanner.

As I am sure that because of this problem my emails are not scanned I ask for your help.

Peter

[DavidR]

I believe the provider will show waiting for Sub System if you haven't got MS Outlook started.

Try increasing the timeout delay in MS Outlook. Whilst avast is scanning your outbound email, Outpost believe the email has gone and is waiting for a response from the server, there is no server activity (because the email hasn't cleared the avast scan) and that is what Outlook is reporting.

[schmidtp]

thanks for the hint for the second problem. I increased the servertime and hope it will work in future.

to the "waiting" problem. Of course, Outlook is started all time. Although the message comes, that the provider is waiting.

thanks
Peter

[Lisandro]

Outlook is started all time.

Peter, David is talking about MS Outlook (full) and not Outlook Express.
You're saying that even with Outlook running the provider is waiting for it (subsystem)?
Is the avast! plugin enabled into Outlook settings?

[schmidtp]

yes, I mean Outlook, too (not Express). And Outlook is running and it says, it is waiting.
Yes, the plug-in is enabled in the Outlook settings (I hope, "Add-in-Manager" is´only another wording in the german version for plug-in, but I think so).

It has already worked for a long time without any problem. But unfortunately I don´t know since when not (new installation of ...?). I did not look definitely for such things. 

[Lisandro]

To make sure the avast plugin is not disabled into MS Outlook:
Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.

You can always try to 'repair' your avast! installation through Control Panel (while connected to the Internet).

[schmidtp]

thank you very much. This was very helpful. The plugin was really disabled although in the settings it was not. Now it is working again.

thanks again.
Peter