Unable to view/restore the backed up data

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Hi,

I've reset the phone to factory settings. After again installing Avast Backup, I'm not able to browse/view my backed up data (contacts, sms). Before resetting the phone everything was working fine. 

Thanks.

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Please try to renew it from my avast pages.

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Thanks for the reply.

I think you are talking about avast(account) home page. I am able to see 2 device names there, one is current and another one is archived. Current one contains the data currently present in my device (regularly backed up). But the archived one contains nothing. It should contains my old sms(s) but they are not available.

But somehow I have the device ID (web-link/hyperlink) of the archived one which I need and it is not displaying in the device list. I am trying to get to it but nothing happening. If I message you the old device ID, would it will be of any help?

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Once the backed up device is not present on the device list on my.avast.com, it is not possible to restore it via backup, but you can still can find the backup on you Google Drive storage.

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"Once the backed up device is not present on the device list on my.avast.com, it is not possible to restore it via backup, but you can still can find the backup on you Google Drive storage."

Right.  So how do I restore onto a new device?  When I try to restore contacts from old phone to replacement phone, nothing happens.

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Well, on new device the recommended pass is to install backup, set it up with avast account where old device is backed up, configure google drive (should be the right drive account where are data saved), go to restore, choose device and restore all.