sms/call Backup is lost

[hernan_f1]

Hi,
I use Avast Mobile security -Premium- and, after reset my device (rooted)  my.avast (and I suppose in the following communication with avast) tells me that I have not installed the application and does not show me any backup

Is there any way to get back to having those backups?

Obviously, I have not the device and I can not reinstall the app but it is supposed that the backup should be stored.

Thanks and I apologize for my language

[REDACTED]

Try to see your data by login on the webportal.

[hernan_f1]

hi!

that's where I'm looking for...

[REDACTED]

You can do it on your device too via backup application, but you have to log in to the my avast account first