Extremely Dissatisfied

[Para-Noid]

1) I prefer to over estimate to lessen the impact of a longer time frame.
    Let's say you took you car to the shop and they said it would be a few days.
    Then it ends up taking more than a week, how would you feel?

2) "Coordinator" is what hit me at the time. Otherwise I drew a blank.

[DavidR]

1) I prefer to over estimate to lessen the impact of a longer time frame.
    Let's say you took you car to the shop and they said it would be a few days.
    Then it ends up taking more than a week, how would you feel?
<snip>

1. over estimation far from lessening any impact of delay if it is shorter, doesn't stop the immediate 'what the hell 4 weeks' reaction - so I tend to stick with what is known and not any over estimation.,

[Para-Noid]

I agree with your statement that it's "too bloody long" but if you say it takes two weeks and then it
ends up taking three weeks or more how do you handle "I filed the ticket three weeks ago and still
no resolution?"

[DavidR]

But the disappointment is immediate when you give an over estimate, its that simple - they don't settle down to wait 4 weeks and and get a pleasant surprise after two weeks. Now all of a sudden they are going to be happy - that really isn't going to be the case.