Hello Avast. I am extremely dissapointed with your company and service. I have been trying to get a refund for over a month now. Ive opened up 6 different support tickets, NONE of which have been responded to. Ive called over the phone multiple times but since you have no customer support phone line that deals with refunds any more they wont help me. Agents have sent my tickets by email to your customer support team and still no answers, Ive spoken with multiple agents. The issue is that I was charged for the wrong item, youll notice on my accoutn I have 2 digital river year technical support packages at 179.99$ But why the hell would I need of them. I thought I was buying a second copy of avast premier over the phone when and an agent named vallory led me to believe that, now i have a second copy of digital rivers tech support at 179.99 which I CANT AFFORD 2 of.!!!!! and is usless to me. I was wrongfully billed 179.99$ USD and I want the refund back. apparently these kinds of issues are supposed to matter to your company but now Im even posting on your forum and i probabaly still wont recieve any help. If My issue is not responded to soon Im gonna flip, its been over a month and still no replies on anything. I need this refunded please. its causing negative balances in my accounts and causing me to be extremely unhappy with the support and service you provide, as of right now your customer support and support ticket center is 0 stars out of 5 and your whole company is 0 of 5 in my rating untill my refund is properly handled in the way it should be. with refund.