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Author Topic: I can't stop the alarm ringing on my phone  (Read 3283 times)

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I can't stop the alarm ringing on my phone
« on: August 19, 2014, 10:46:47 PM »
I was on Avast website the other morning and I put in my pnone number for antitheft, now my phone keeps saying "this phone has been lost or stolen" and there is a loud siren coming form it. I have no idea how to turn it off and now I cant use my phone. it is a Galaxy 3 phone.  Can anyone help me to turn off this siren, I have tried emailing but no one is answering my emails. Please someone help
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Offline Lisandro

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Re: I can't stop the alarm ringing on my phone
« Reply #1 on: August 20, 2014, 02:59:10 AM »
You should enter in your my.avast account and disable it from there.
Or you should enter the correct PIN (you've set this PIN when installed avast!).
Or check avast! Anti-Theft Commands on page 24 and further of http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdf
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Re: I can't stop the alarm ringing on my phone
« Reply #2 on: November 26, 2014, 10:45:29 AM »
I also have same problem and I forgot my pin How can I do Please help!!!!
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Offline Asyn

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Re: I can't stop the alarm ringing on my phone
« Reply #3 on: November 26, 2014, 11:37:25 AM »
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Re: I can't stop the alarm ringing on my phone
« Reply #4 on: November 26, 2014, 11:54:47 AM »
The problem is i cant do anything on my phone. everytime when i trun on phone is will block me and start alarm all the time and they need me to put pin but the big problem is i forgot my pin!!!
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Re: I can't stop the alarm ringing on my phone
« Reply #5 on: November 26, 2014, 12:00:53 PM »
I cant do anything on my avast account too.
on setting is doesn't show much and i cant restore my pin.
I dont know what to do :,(
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