Author Topic: web shield will not restart  (Read 4523 times)

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web shield will not restart
« on: December 02, 2014, 10:09:36 PM »
When I temporarily disable Avast 2015 for scan or installation, Web Shield will not restart. I have to restart the computer to restart Web Shield.  Any suggestions?

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Re: web shield will not restart
« Reply #1 on: December 02, 2014, 10:11:49 PM »
I'm sorry for the duplicate post.  I received an error message indicating I entered the captcha incorrectly.


Offline Milos

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Re: web shield will not restart
« Reply #2 on: December 02, 2014, 10:19:55 PM »
Hello,
go to UI-> Settings -> Active protection. What status you see there ON/OFF?
What happen if you try to change the status there (disable and enable)?

Milos

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Re: web shield will not restart
« Reply #3 on: December 02, 2014, 10:27:32 PM »
All 3 shields are on. I disabled Web Shield via active protection. Attempted to turn it on and it would not. Computer froze up, got message if I wanted to close or wait.  I waited and  then Web Shield started.
« Last Edit: December 02, 2014, 10:34:12 PM by cosmos765 »

Offline Milos

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Re: web shield will not restart
« Reply #4 on: December 02, 2014, 10:34:56 PM »
Hello,
whole computer froze up or only Avast GUI window stops responding? We have known similar issue, which is reproducible on our machine and we are working on a fix.

Milos
« Last Edit: December 02, 2014, 10:37:59 PM by Milos »

Offline avaster78

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Re: web shield will not restart
« Reply #5 on: December 02, 2014, 10:39:44 PM »
This is a KNOWN problem. Dunno if Avast will fix it or not. They really should though.

https://forum.avast.com/index.php?topic=161472.0
https://forum.avast.com/index.php?topic=160928.0
« Last Edit: December 02, 2014, 10:44:42 PM by avaster78 »
Windows 7 Home Premium SP1 64-bit. Avast Free Latest. Opera (Chromium). SpywareBlaster 5.5. Windows 10 Firewall Control Free 64-bit (together w/ Windows Firewall). HW: HP G5139sc - Athlon II X2 220 2.8 GHz - 4 GB (Dual-channel). VDSL2 Modem Router w/ Firewall. Internet 50Mbs.

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Re: web shield will not restart
« Reply #6 on: December 02, 2014, 10:42:47 PM »
I thought it was the computer. I tried again and it restarted with no problem from Active Protection interface.  Shut off all 3 shields via main interface and then restated from there.  It worked again.

Not being able to restart the web shield has been a problem since I updated to Avast 2015.  In fact I uninstalled and reinstalled yesterday.  It has continued so I decided to ask for assistance. Now it works.  Do you have a long distance magic wand?

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Re: web shield will not restart
« Reply #7 on: December 02, 2014, 10:46:07 PM »
I tried disabling again.  Turned on and computer slowed way down. Web Shield would nt initially start, but it did.  I agree. I think Avast needs to fix this.

Offline avaster78

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Re: web shield will not restart
« Reply #8 on: December 02, 2014, 10:46:20 PM »
It might work for a while. Try doing it few times and see if it's REALLy fixed.
Windows 7 Home Premium SP1 64-bit. Avast Free Latest. Opera (Chromium). SpywareBlaster 5.5. Windows 10 Firewall Control Free 64-bit (together w/ Windows Firewall). HW: HP G5139sc - Athlon II X2 220 2.8 GHz - 4 GB (Dual-channel). VDSL2 Modem Router w/ Firewall. Internet 50Mbs.

Offline avaster78

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Re: web shield will not restart
« Reply #9 on: December 02, 2014, 10:47:06 PM »
I tried disabling again.  Turned on and computer slowed way down. Web Shield would nt initially start, but it did.  I agree. I think Avast needs to fix this.
Exactly, it works sometimes, sometimes NOT.
Windows 7 Home Premium SP1 64-bit. Avast Free Latest. Opera (Chromium). SpywareBlaster 5.5. Windows 10 Firewall Control Free 64-bit (together w/ Windows Firewall). HW: HP G5139sc - Athlon II X2 220 2.8 GHz - 4 GB (Dual-channel). VDSL2 Modem Router w/ Firewall. Internet 50Mbs.

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Re: web shield will not restart
« Reply #10 on: December 02, 2014, 10:48:29 PM »
I didn't have this problem with Avast 2014. Actually I think the 2015 version slows down everything.

Offline avaster78

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Re: web shield will not restart
« Reply #11 on: December 02, 2014, 10:49:33 PM »
I didn't have this problem with Avast 2014. Actually I think the 2015 version slows down everything.
This wasn't problem with 2014, it came with 2015.
Windows 7 Home Premium SP1 64-bit. Avast Free Latest. Opera (Chromium). SpywareBlaster 5.5. Windows 10 Firewall Control Free 64-bit (together w/ Windows Firewall). HW: HP G5139sc - Athlon II X2 220 2.8 GHz - 4 GB (Dual-channel). VDSL2 Modem Router w/ Firewall. Internet 50Mbs.

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Re: web shield will not restart
« Reply #12 on: December 02, 2014, 10:50:44 PM »
Can I assume Avast monitors this forum?

Offline avaster78

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Re: web shield will not restart
« Reply #13 on: December 02, 2014, 10:51:56 PM »
Can I assume Avast monitors this forum?
They have not said a word about this issue. Hope they have seen this and will fix it.
Windows 7 Home Premium SP1 64-bit. Avast Free Latest. Opera (Chromium). SpywareBlaster 5.5. Windows 10 Firewall Control Free 64-bit (together w/ Windows Firewall). HW: HP G5139sc - Athlon II X2 220 2.8 GHz - 4 GB (Dual-channel). VDSL2 Modem Router w/ Firewall. Internet 50Mbs.

Offline avaster78

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Re: web shield will not restart
« Reply #14 on: December 02, 2014, 10:55:51 PM »
Hello,
whole computer froze up or only Avast GUI window stops responding? We have known similar issue, which is reproducible on our machine and we are working on a fix.

Milos
Sorry, they are working on this issue.
Windows 7 Home Premium SP1 64-bit. Avast Free Latest. Opera (Chromium). SpywareBlaster 5.5. Windows 10 Firewall Control Free 64-bit (together w/ Windows Firewall). HW: HP G5139sc - Athlon II X2 220 2.8 GHz - 4 GB (Dual-channel). VDSL2 Modem Router w/ Firewall. Internet 50Mbs.