Hey guys,
since i have uninstalled avast free antivirus, i have several problems reinstalling it.
The first one is, that it seems like i can't get an internet connection to the avast servers. (At the end of my message)
So the result is, that i am not able to download the programm.
Secondly: if i use the offline Installer, i may install the programm, but then Avast will not make any updates, cause it can't access the download servers.
I have tried the Avast Deinstaller, which starts the computer in the safe mode, but still it doesnt change anything.
Also tried the Avast Support with less success.
Would be really glad, if you could help me.
This is the ERROR report i got on my latest try:
2017-09-15 12:27:08.695Infoinstup[8272,248]Command: '"C:\Users\Julian\AppData\Local\Temp\_av_iup.tm~a07656\instup.exe" /cookie:mmm_cip_dlp_000_119_a /edition:1 /ga_clientid:9ab6854f-b0f6-4d8d-bc61-bf8093ab4b1e /guid:1184f3f8-2c67-4cc1-b2e9-b075038d44e5 /prod:ais /sfx:lite /sfxstorage:C:\Users\Julian\AppData\Local\Temp\_av_iup.tm~a07656'
2017-09-15 12:27:08.695Infoinstup[8272,248]CPU: Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz,4
2017-09-15 12:27:08.695Infoinstup[8272,248]OS: Windows 10 (10.0.15063) x64
2017-09-15 12:27:08.695Infoinstup[8272,248]Memory: 30% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4005112/4194176K free
2017-09-15 12:27:08.695Infoinstup[8272,248]DISKs: A:\ - 310GB free / 420GB total
2017-09-15 12:27:08.695Infoinstup[8272,248]DISKs: C:\ - 360GB free / 448GB total
2017-09-15 12:27:08.695Infoinstup[8272,248]DISKs: D:\ - 38GB free / 59GB total
2017-09-15 12:27:08.695Infoinstup[8272,248]Running module version: instup.exe - '17.5.3585.0'
2017-09-15 12:27:08.695Infoinstup[8272,248]Running module version: Instup.dll - '17.5.3585.0'
2017-09-15 12:27:08.695Infomutex[8272,248]The ownership of the fallback mutex has been successfully taken.
2017-09-15 12:27:08.695Warningsettings[8272,248]Did not find any values in file 'programData\avast5.ini'
2017-09-15 12:27:08.835Infoshepsync[8272,248]Trying server IP address '77.234.45.203'
2017-09-15 12:27:08.960Infoshepsync[8272,248]Config file successfully updated
2017-09-15 12:27:08.960Infoshepsync[8272,248]Postpone interval was reset
2017-09-15 12:27:08.992Warningsettings[8272,6180]Did not find any values in file 'programData\burger_client.ini'
2017-09-15 12:27:09.007Infowizard[8272,248]Running module version: HTMLayout.dll - '3.3.2.1'
2017-09-15 12:27:09.023Infowizard[8272,248]Loaded module version: C:\Users\Julian\AppData\Local\Temp\_av_iup.tm~a07656\HTMLayout.dll - '3.3.2.1'
2017-09-15 12:27:09.054Infowizard[8272,248]Setup gui was successfully started.
2017-09-15 12:27:09.070Infoinstcore[8272,248]Sfx setup update has started.
2017-09-15 12:27:09.070Infoservers[8272,248]Server definition(s) loaded for 'C:\Users\Julian\AppData\Local\Temp\_av_iup.tm~a07656\servers.def': 29 (maintenance:0)
2017-09-15 12:27:09.070Infoservers[8272,248]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url '
http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:09.164Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:09.210Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://z2217299.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-09-15 12:27:09.226Infoservers[8272,248]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url '
http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:11.320Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:11.351Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-09-15 12:27:11.382Infoservers[8272,248]ChooseServer: selected server 'Download s4705686 AVAST9 Server' with current url '
http://s4705686.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:13.481Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:13.527Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-09-15 12:27:13.559Infoservers[8272,248]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url '
http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:15.686Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:15.718Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-09-15 12:27:15.749Infoservers[8272,248]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url '
http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:17.871Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:17.934Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-09-15 12:27:17.965Infoservers[8272,248]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url '
http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:20.056Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:20.119Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-09-15 12:27:20.134Infoservers[8272,248]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url '
http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:22.232Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:22.263Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-09-15 12:27:22.295Infoservers[8272,248]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url '
http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:24.395Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:24.442Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://d3116203.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-09-15 12:27:24.473Infoservers[8272,248]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url '
http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:26.562Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:26.640Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f7031642.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-09-15 12:27:26.671Infoservers[8272,248]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url '
http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:28.765Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:28.812Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://g0511470.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-09-15 12:27:28.843Infoservers[8272,248]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url '
http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:30.859Infoservers[8272,248]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url '
http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:30.953Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:31.000Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-09-15 12:27:31.031Infoservers[8272,248]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url '
http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:33.125Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:33.141Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-09-15 12:27:33.172Infoservers[8272,248]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url '
http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:35.284Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:35.362Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-09-15 12:27:35.424Infoservers[8272,248]ChooseServer: selected server 'Download s4705686 AVAST9 Server' with current url '
http://s4705686.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:37.520Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:37.555Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://s4705686.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-09-15 12:27:37.593Infoservers[8272,248]ChooseServer: selected server 'Download p4085325 AVAST9 Server' with current url '
http://p4085325.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:39.683Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:39.777Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://p4085325.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-09-15 12:27:39.801Infoservers[8272,248]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url '
http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:41.895Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:41.922Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://p3713387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-09-15 12:27:41.937Infoservers[8272,248]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url '
http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:44.130Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:44.177Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-09-15 12:27:44.192Infoservers[8272,248]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url '
http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:46.317Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:46.349Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://h0637628.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-09-15 12:27:46.396Infoservers[8272,248]ChooseServer: selected server 'Download s7284151 AVAST9 Server' with current url '
http://s7284151.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:48.521Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:48.565Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://s7284151.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-09-15 12:27:48.597Infoservers[8272,248]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url '
http://f6761140.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:50.700Errordldwrap[8272,248]HttpGet: download failed with error 0x00002bc6!
2017-09-15 12:27:50.954Errordldwrap[8272,248]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f6761140.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-09-15 12:27:50.986Infoservers[8272,248]ChooseServer: selected server 'Download s7284151 AVAST9 Server' with current url '
http://s7284151.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:27:53.005Errorengine[8272,248]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2017-09-15 12:27:53.059Warningsettings[8272,2440]Did not find any values in file 'programData\avast5.ini'
2017-09-15 12:27:53.059Warningsettings[8272,6180]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
