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Author Topic: Cancellation and Refund Request  (Read 14335 times)

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Re: Cancellation and Refund Request
« Reply #15 on: May 13, 2017, 05:41:36 PM »
I've been having similar issues with getting a refund it's been over a week and no one has contacted me. Is there an actual phone number I can call?
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Offline Asyn

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Re: Cancellation and Refund Request
« Reply #16 on: May 13, 2017, 05:45:03 PM »
Quote from: Rheanna on May 13, 2017, 05:41:36 PM
I've been having similar issues with getting a refund it's been over a week and no one has contacted me. Is there an actual phone number I can call?
Post your ticket-ID.
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Re: Cancellation and Refund Request
« Reply #17 on: May 16, 2017, 05:18:27 PM »
My ticket ID is 804395 and 804396
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Offline Eddy

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Re: Cancellation and Refund Request
« Reply #18 on: May 16, 2017, 05:25:56 PM »
There is the first problem already.
If you send multiple tickets, you will be put back to the bottom of the stack (FiFo)

Second problem is that the support department at avast is really busy,making waiting times increase.
It can take 10-15 business days before they respond.
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Offline bob3160

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Re: Cancellation and Refund Request
« Reply #19 on: May 16, 2017, 05:34:25 PM »
Quote from: Rheanna on May 16, 2017, 05:18:27 PM
My ticket ID is 804395 and 804396
Reported to Avast please be patient. :)
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Re: Cancellation and Refund Request
« Reply #20 on: May 16, 2017, 06:28:26 PM »
I sent two tickets because I had two different products and I wasn't sure if I could put both product numbers on the same ticket.
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Re: Cancellation and Refund Request
« Reply #21 on: May 30, 2017, 08:54:20 PM »
#813457 Cancel my renewal and obtain a refund. My ticket was started 05/15/17 at 1pm and nothing yet!
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Offline bob3160

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Re: Cancellation and Refund Request
« Reply #22 on: May 30, 2017, 09:00:10 PM »
Quote from: emilyballenger on May 30, 2017, 08:54:20 PM
#813457 Cancel my renewal and obtain a refund. My ticket was started 05/15/17 at 1pm and nothing yet!
Reported to Avast
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Re: Cancellation and Refund Request
« Reply #23 on: June 05, 2017, 10:30:51 PM »
Do we know how long this will take? My ticket says being processed for 21 days and 3 hours.
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Re: Cancellation and Refund Request
« Reply #24 on: June 13, 2017, 06:35:45 PM »
I got screwed by auto-renoval aswell, stupid Internet Security Trial bulshit.
Ticket ID #847392
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Offline Eddy

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Re: Cancellation and Refund Request
« Reply #25 on: June 13, 2017, 06:37:30 PM »
You didn't got screwed at all.

It is clearly mentioned that if you don't disable the auto-renewal in time it will become a paid subscription.
« Last Edit: June 13, 2017, 09:57:36 PM by Eddy »
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Re: Cancellation and Refund Request
« Reply #26 on: September 13, 2017, 10:58:09 AM »
hi

I have tried to request a refund and cancel my subscription but I cannot login because my email addresses do not match any on the system. But how can that be so? The money has come out of my account but I no longer have the laptop that it the product is registered to. Please advise how this can be rectified. Thanks
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Offline Eddy

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Re: Cancellation and Refund Request
« Reply #27 on: September 13, 2017, 11:57:36 AM »
As has been explained many times already, you need to contact avast.
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Offline bob3160

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Re: Cancellation and Refund Request
« Reply #28 on: September 13, 2017, 02:08:45 PM »
Quote from: Eddy on September 13, 2017, 11:57:36 AM
As has been explained many times already, you need to contact avast.
@ Eddy,
The following is much easier to post and may even make a friend instead of antagonizing a customer.  :(
https://www.avast.com/faq.php?article=AVKB24#idt_0430

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Offline Eddy

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Re: Cancellation and Refund Request
« Reply #29 on: September 13, 2017, 02:12:03 PM »
It is much easier if people would read before posting.
Link has already been given in reply #11
« Last Edit: September 15, 2017, 10:10:38 PM by Eddy »
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