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Author Topic: YOU PEOPLE ARE CROOKS! GIVE ME MY REFUND! NOW!  (Read 2069 times)

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YOU PEOPLE ARE CROOKS! GIVE ME MY REFUND! NOW!
« on: December 08, 2014, 09:02:10 AM »
I have submitted 2 refund requests over a week ago (BRA-965-88011 & ADM-680-28248)  and have not received a single word in response to my requests!  Are you people for real?  Are you so seriously bad at customer service and retention, that you refuse to refund my $20.  I can honestly say, this is the absolute worst case of customer service that I have EVER seen and i'm going to scream it all over the world wide web!  At this point, I dont want any bullshit or excuses, i want the money that is mine and you should learn, as a business, to not play with other peoples money, and give it back when required BY LAW!
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Offline CraigB

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Re: YOU PEOPLE ARE CROOKS! GIVE ME MY REFUND! NOW!
« Reply #1 on: December 08, 2014, 10:46:55 AM »
Tickets take 7 to 10 business days to process and re-submitting another ticket will move you back to the end of the line so you should expect confirmation 7 to 10 days after your latest request.
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Offline Eddy

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Re: YOU PEOPLE ARE CROOKS! GIVE ME MY REFUND! NOW!
« Reply #2 on: December 08, 2014, 01:09:38 PM »
Please use the search option before posting John,

things you are talking about have been explained over and over again already.
There is no need to start a new thread about this.

There is also no need to shout.
It will not speed up things/help you at all.

Submitting multiple tickets/changing a existing one will put you (as Craig said) back at the bottom of the stack.
Which means you will have to wait longer.

Who is saying they are refusing you a refund?
If they say that, your ticket is handled while you claim it is not (yet).
If you are entitled for a refund, you sure will get it.
It just can take some time, but that is all.

If you have a problem with avast, why not start a thread in the correct forum and ask for help?
Help here is good and totally free of charges.
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Re: YOU PEOPLE ARE CROOKS! GIVE ME MY REFUND! NOW!
« Reply #3 on: December 11, 2014, 06:00:43 PM »
I agree, I have been asking for my refund since November 21, and have not had any type of reply except the auto-reply saying it was a priority of ReplyNow and that I would get a response in 24 hours.  That is a joke!
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Offline schmidthouse

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Re: YOU PEOPLE ARE CROOKS! GIVE ME MY REFUND! NOW!
« Reply #4 on: December 11, 2014, 06:11:36 PM »
I would suggest there is a "back load" of these kinds of requests that is causing an extremely slow resolution time.
Patience is going to be required.
I might add, from my experience in earlier years, I found ranting doesn't speed up any process.
I can also add that I have not read anywhere on these forums of a customer 'not getting resolution' :)
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