Martin You said you want the feedback positive and negative. Well, mine is negative. I think your customer service is a joke. First you can only be contacted through a support ticket and then you wait, wait, wait, and wait more for a reply other than the auto-reply saying someone will get back to in 24 hours. Since November 21, I have been asking for a refund on the Avast Internet Security, GrimeFighter, and Total Support. I believe I was duped into buying the Total Support because I called technical support to ask them to help me to get GrimeFighter to work. Nothing the tech did worked. Neither did my computer work faster or better as he said it would. I want my refund and I want it right away. This is getting ridiculous that I have to keep putting in support tickets and not getting my refund. I have nothing but negative to say about this company now. I was told by my son that this was "the" antivirus to use, he raves about it and customer service. Well, he is totally wrong. I am letting people know to avoid Avast at all costs and that means, do not pay for their products. They scam you on their 30 day money back guarantee. I AM NOT SATISFIED with this company at all!!![/size][/color]
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fuller dt: I can fully understand your complaints about slow response, particulary where the so-called
'Avast' Technical Support is concerned - they are in fact NOT
Avast but some sub-contractors being allowed to sell themselves as
Avast.However, eventually the real
Avast have sorted my problem with
'Avast' Technical Support as I report here>>>>>>
Finally, after 7 weeks and several calls from
'Avast' Technical Support telling me 'more service yes - refund no',
Avast have themselves (not
'Avast' Technical Support) emailed to advise that they have processed the requested refund for poor
'Avast' Technical Support. My UK credit card company had supported me in this claim and the refund has now appeared in my credit card account.
This experience does tie in with opinions expressed above about 'be patient' and 'refund process takes time'.. BUT, it should not have taken 6 weeks. Of course, I do realise that
ATS is only a sub-contractor to
Avast so it will have taken time for
Avast to interact with their
ATS sub-contractor.
Anyway, my faith in
AVAST has been restored and my huge disappointmet with
'Avast' Technical Support has been many times confirmed.