Satisfaction Survey

[REDACTED]

I just want to say I am uninstalling the free version of Avast AntiVirus. it has turned into an overintrusive virus itself. it pops up messages and wants to do driver and software updates and some other tasks too1 this is far beyond what this should do so bye bye to Avast! I recommend anyone and everyone else look to other solutions also.

[REDACTED]

After upgrading to Avast 2015 free edition from the 2014 the following issues occurred.

1. Virus definition doesn't popup nor make a sound when updated even though enabled on windows 7 64 bit.

2. Software updater takes you directly to the maker website instead of doing it within the avast program itself.

3. Three instances of spyware toolbars, malware and pups were not detected by Avast, a secondary program picked them up.

4. The trial version of SecureLine Vpn expired, the popup saying so won't go away.

5. The new look in a bit ugly.

6. Its free you get what you pay for.

I was satisfied with Avast 2014 but not with Avast free 2014 and would not consider upgrading to the paid version.

[DavidR]

@ Hurt_Locker
1. many topics relating to this - where the removal of the auto update notification was removed. Unfortunately leaving the option in the UI doesn't help as it causes confusion and the impression that it isn't working.

[ron14]

survey doesn't work

[REDACTED]

survey doesn't work

disable your adblocking programs for the page.

[Para-Noid]

I have disabled everything except the browser itself and the freaking survey is still broke.

[REDACTED]

Your satisfaction survey has left me dissatisfied

[REDACTED]

having a customer service line that is blatantly ripping people off

Avast Customer Service is totally darn annoying problem because avast just hired a third party customer service that isn't taught correctly or doesn't have enough knowledge on avast antivirus or avast products code,programming etc. That is the reason why the customer service is a totally trashed service.

knowing about the problem posting on the forum and they haven't bothered to fix it

You're not the only one that is being annoyed by this damn thing. I remembered i reported a lot of avast bugs to the forum and to developers itself they didn't reply and the worst thing is they didn't fixed the darn bugs and problems i had to manually fix the problems itself which is a long story.

[REDACTED]

Martin  You said you want the feedback positive and negative.  Well, mine is negative.  I think your customer service is a joke.  First you can only be contacted through a support ticket and then you wait, wait, wait, and wait more for a reply other than the auto-reply saying someone will get back to in 24 hours.  Since November 21, I have been asking for a refund on the Avast Internet Security, GrimeFighter, and Total Support.  I believe I was duped into buying the Total Support because I called technical support to ask them to help me to get GrimeFighter to work.  Nothing the tech did worked.  Neither did my computer work faster or better as he said it would.  I want my refund and I want it right away.  This is getting ridiculous that I have to keep putting in support tickets and not getting my refund.  I have nothing but negative to say about this company now.  I was told by my son that this was "the" antivirus to use, he raves about it and customer service.  Well, he is totally wrong.  I am letting people know to avoid Avast at all costs and that means, do not pay for their products.  They scam you on their 30 day money back guarantee.  I AM NOT SATISFIED with this company at all!!![/size][/color]   
[/quote]

fuller dt: I can fully understand your complaints about slow response, particulary where the so-called 'Avast' Technical Support is concerned - they are in fact NOT Avast but some sub-contractors being allowed to sell themselves as Avast.

However, eventually the real Avast have sorted my problem with 'Avast' Technical Support as I report here>>>>>>

Finally, after 7 weeks and several calls from 'Avast' Technical Support telling me 'more service yes - refund no', Avast have themselves (not 'Avast' Technical Support) emailed to advise that they have processed the requested refund for poor 'Avast' Technical Support.  My UK credit card company had supported me in this claim and the refund has now appeared in my credit card account.

This experience does tie in with opinions expressed above about 'be patient' and 'refund process takes time'..   BUT, it should not have taken 6 weeks.  Of course, I do realise that ATS is only a sub-contractor to Avast so it will have taken time for Avast to interact with their ATS sub-contractor.

Anyway, my faith in AVAST has been restored and my huge disappointmet with 'Avast' Technical Support has been many times confirmed.

[schmidthouse]

It's good to see things worked out for you.

[REDACTED]

Bluhell Firewall blocked "dnn506yrbagrg.cloudfront.net", so I didn't see any survey in http://www.avast.com/survey?qp_sid=4050279.

However, the survey can still be answered in http://surveys.questionpro.com/a/TakeSurvey?id=4050279.

[REDACTED]

After 14 years of using and recommending Avast! I am done. I keep getting pop-ups say that the browser add on Sweet Tunes is on my system. It isn't. If I want to use the browser cleaner I have to select yahoo or bing as my new home page and search engine. I install AV to avoid CRAPWARE like this. I'm done. Avast has totally gotten away from customer service. I will not renew my subscription on 9/1 and will start searching for a replacement NOW! Not that anyone from Avast reads or responds to the forums anymore.

[bob3160]

After 14 years of using and recommending Avast! I am done. I keep getting pop-ups say that the browser add on Sweet Tunes is on my system. It isn't. If I want to use the browser cleaner I have to select yahoo or bing as my new home page and search engine. I install AV to avoid CRAPWARE like this. I'm done. Avast has totally gotten away from customer service. I will not renew my subscription on 9/1 and will start searching for a replacement NOW! Not that anyone from Avast reads or responds to the forums anymore.

Are you using the latest version
There should be a choice including keeping your current settings.

[REDACTED]

To me it is a sign of poor programming when you are required to download an uninstall utility to (hopefully) rid your computer of all the crap the standard uninstaller leaves behind.

Using the programs 'uninstall' should do what the utility supposedly does.

When a program is installed, the program (programmer) knows where everything is (files & registry) and should be intelligent or well written enough to completely undo everything.

As for uninstall utility completeness, after you run one, search your files and registry and it is highly likely there are still remnants remaining which you have to manually remove, if you can get past all the 'permissions'.

How hard can it be for programmers to get it correct in the first place?

The correct steps should be this as follows:

1)Download and run the avast uninstall utility tool in windows normal mode.
2) It will notify the user that this tool will run your computer automatically in windows Safe Mode and click "yes". After that follow the instructions.

[bob3160]

To me it is a sign of poor programming when you are required to download an uninstall utility to (hopefully) rid your computer of all the crap the standard uninstaller leaves behind.

Using the programs 'uninstall' should do what the utility supposedly does.

When a program is installed, the program (programmer) knows where everything is (files & registry) and should be intelligent or well written enough to completely undo everything.

As for uninstall utility completeness, after you run one, search your files and registry and it is highly likely there are still remnants remaining which you have to manually remove, if you can get past all the 'permissions'.

How hard can it be for programmers to get it correct in the first place?

The correct steps should be this as follows:

1)Download and run the avast uninstall utility tool in windows normal mode.
2) It will notify the user that this tool will run your computer automatically in windows Safe Mode and click "yes". After that follow the instructions.

Then I guess AV manufacturers must all be poor programmers since they all have a removal tool. Maybe you've never used it and that's why you're now having a problem