I had purchased a new computer and was told that my account was ending this month - I was given the license number to transfer it to my new computer and had ordered a new service which I was told would automatically begin and be updated - the license that phone support gave me was to ensure this - now I see that I have to input another license number to activate? Is this true? The technical support person on the other line was very rude to me and I am a nice person, I never am disagreeable and was really surprised by his behavior - he told me that I should just read the website if i had any problems and yet you offer 24/7 support - clearly I didn't understand the website info and that was why I was calling - I also had paid a great deal of money for a technical support ticket that I never used so you'd think he would have been a bit more accommodating - this person continued to be very rude and completely unhelpful.
BELOW IS THE EMAIL FROM THE PERSON THAT WAS SO RUDE
thought you should know
noreply@avast.com
AttachmentsFeb 15 (8 days ago)
to me
Dear valued customer,
We have received your request to re-send the license file for your avast! program.
To insert your license, please follow the instructions below:
In order to use your license file successfully, avast! must already be installed on your computer. Then you simply need to double-click the attached license file to open it and your license will be inserted into the program automatically.
Alternatively, save the license file to your computer, and open the avast! user interface. Click on the 'Settings' tab on the left. Next click 'Subscription' from the left pane. You will see ‘YOUR SUBSCRIPTION' where you can insert the license file. Click on the blue link 'Insert license file'. A dialog window will open where you can browse your computer to locate the license file where you saved it. Once you have located it, double click on the file and it will be inserted into the program.
You can find further help on this page :
http://www.avast.com/faq.php?article=AVKB7#artTitle
Thank you for purchasing avast!
Best regards,
Your avast! team
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Thank you for your detailed post, I am going to be upgrading to a new PC very soon and this info may come in handy.
As regards the customer service advisor. I have worked in customer services for 20 years and 10 of them has been Call centre. I am only writing this to let you know there are many reasons why this advisor could have been or seemed to be rude.
I included seemed because the advisor may have been of a different culture and your accent may have been hard for the advisor to divulge your mood. -The advisor could have been new- He may have had a battering down the phone all day dealing with faults. Your a nice person as you say, I say "Its nice to be nice" & Respect to you.
But some of the calls I've taken from people would make you blue. He could have been on his last day working from the company & not been bothered anymore.
Friend, there are many reason why people are rude even when your nice. however I would not let 1 advisor judge your outlook on any company nor should they. Normally calls are monitered but not always if this was the case then they would have been in for a waring or some guidance. Avast wont be letting anyone lower their reputation, which I think is outstanding. I really hope this has helped give you a bit of insight or at the least helps you next time an advisor is rude.