Author Topic: Renewed but can't download new license  (Read 2020 times)

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Renewed but can't download new license
« on: December 09, 2014, 02:58:16 AM »
I renewed my subscription today but Avast locked up while it attempted to activate my new license.  I restarted my computer and went to the site to download my new license but the new license isn't showing (just the one that's about to expire).

I checked my bank account and I was charged for my new license.  What gives?

REDACTED

  • Guest
Re: Renewed but can't download new license
« Reply #1 on: December 09, 2014, 03:12:54 AM »
Disregard.  I was about to manually update my machine with the activation code that was sent via email (not sure why the website doesn't yet show the new license, though).

Offline OndraM

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Re: Renewed but can't download new license
« Reply #2 on: December 09, 2014, 05:50:29 PM »
When you purchased the new license, did you use the same email as you have in my.avast.com account?