Please reply to WZG-246-85408

[REDACTED]

I get that it's Christmas and all, but I was specifically quoted one day for a turnaround time when it was submitted..5 days ago.

[Eddy]

Just have patience.

[REDACTED]

Just have patience.

Thanks for the tip. I've been erroneously charged $50 that I would like returned. I was specifically quoted 24 hours..now almost 7 days ago. Please keep this thread constructive until it's resolved.

[DavidR]

Just have patience.

Thanks for the tip. I've been erroneously charged $50 that I would like returned. I was specifically quoted 24 hours..now almost 7 days ago. Please keep this thread constructive until it's resolved.

I don't know who or what quoted 24hrs - typically it takes around 10 working days to get a response/action on a refund. Which as an avast user like yourself I feel is not good enough.

Whatever you do, don't submit another support ticket as - Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don't update or submit further tickets - refunds can take up to ten working days to be handled.

You can however use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles to contact Sales.

Put as much information in that as possible - Support ticket ID number (as you have here), receipt/payment number, email, etc. A link to this topic wouldn't hurt. In the meantime I will try to attract some attention to this topic.

[REDACTED]

Just have patience.

Thanks for the tip. I've been erroneously charged $50 that I would like returned. I was specifically quoted 24 hours..now almost 7 days ago. Please keep this thread constructive until it's resolved.

I don't know who or what quoted 24hrs - typically it takes around 10 working days to get a response/action on a refund. Which as an avast user like yourself I feel is not good enough.

Whatever you do, don't submit another support ticket as - Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don't update or submit further tickets - refunds can take up to ten working days to be handled.

You can however use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles to contact Sales.

Put as much information in that as possible - Support ticket ID number (as you have here), receipt/payment number, email, etc. A link to this topic wouldn't hurt. In the meantime I will try to attract some attention to this topic.

Yeah, I'm not going to submit multiple tickets. I think it's because of the type of ticket (refund/error) that it said the turnaround would be 24 hours when I sent it. Also in my email it has Priority: Reply Now. If the expectation set was 5 days, or 10 days, I don't have a problem waiting for that. I do have an issue with the reply now /24 hours and then no replies at all though, which is why I posted here. Thanks for the help

[DavidR]

You're welcome.

[REDACTED]

Not sure if it's a coincidence or not, but I did get a reply today and refund was processed. Again, appreciate the help. Feel free to close/remove this thread as it is resolved.

[DavidR]

Not sure if it's a coincidence or not, but I did get a reply today and refund was processed. Again, appreciate the help. Feel free to close/remove this thread as it is resolved.

No problem, glad I could help.

Topics generally remain open - you can edit/modify your first post in this topic and add [Resolved] to the topics title.