Seek a refund

[REDACTED]

Purchased 3 years version of the online version but without Internet access card are pushing official says 30 day money back refund I have not to this day refund window for help

[REDACTED]

This program purposely attacked my computer today. I had the free version and today my computer crashed and when the computer turned on the only thing there was an avast welcome to premiere msg.  I called the company because all my files were gone! They told me numerous lies and convinced me to buy a program for 179…now cannot find way to get refund.  This is a scary company. They hack computers to get money and scare people.  Please contact me at 8086910044 if you ever get any help with refund.  I am uninstalling and going to install another program immediately

Barbara

[Asyn]

I called the company because all my files were gone! They told me numerous lies and convinced me to buy a program for 179…now cannot find way to get refund.

Report your experience to Vojta Nekvapil: nekvapil[at]avast.com (3rd Party Support Manager)

[Eddy]

8681119,
how and when did you asked for a refund?
If you have a ticket number, mention it here.
Do not create a new ticket or change a current one or you will get back to the bottom of the stack.

Barbara,
what makes you believe avast deleted your files if you can not boot your system?
It can also be Windows failing, malware, failing hardware etc.

[REDACTED]

can you please help me as well please..

i had sent ticket on 4 feb 2015 requesting refund when avast premier was auto renewed when trial expired. my ticket ID is:
JNX-477-72376

[DavidR]

I have tried to draw some attention to your situation.

[DavidR]

I have tried to draw some attention to your situation.

I just got a reply, but I neglected to give the topic URL - I have just done that.