Author Topic: Error 1073 (The Specified Service Already Exists)  (Read 4834 times)

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Offline mvehlow

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Error 1073 (The Specified Service Already Exists)
« on: December 11, 2014, 07:06:01 PM »
Hello,

Forgive my inexperience here, I've searched and cannot find an answer to this problem. I am using Avast Education, with the Enterprise Administration Console. I have a working package deployed to many machines, however I am working through a list of machines that it will not install and this seems to be a common problem.

I am running the install as domain administrator, I've tried the local administrator account as well but that won't even start copying the files over.

Here is the aswRInst log, names edited for confidentiality:

12/11/14 11:32:53:   rinstInstall begin
12/11/14 11:32:53:   Init 50 60 C:\Windows\TEMP\asw9DBC.tmp D:\Program Files\AVAST Software\Enterprise Administration\InstPkgs NULL  0
12/11/14 11:32:53:   Store
12/11/14 11:32:53:   Domains: mydomain,
12/11/14 11:32:53:   Init mydomain\computername
12/11/14 11:32:53:   computername: GetAccount
12/11/14 11:32:53:   computername: Queueing
12/11/14 11:32:53:   StartThread
12/11/14 11:32:53:   Loop
12/11/14 11:32:53:   SpawnThreads
12/11/14 11:32:53:   computername: StartSetup
12/11/14 11:32:53:   computername: Connecting
12/11/14 11:32:53:   computername: OpenSCManager error 5 (Access is denied)
12/11/14 11:32:53:   computername: OpenSCMImpersonated
12/11/14 11:32:53:   computernameK74B4: LogonUser administrator mydomain error 1385 (Logon failure: the user has not been granted the requested logon type at this computer)
12/11/14 11:32:54:   computername: Copying files
12/11/14 11:32:54:   computername: Copying aswISvc.exe
12/11/14 11:32:54:   computername: Copying Admin.ini
12/11/14 11:32:54:   computername: aswResp.dat not present
12/11/14 11:32:54:   computername: Copying setup.exe
12/11/14 11:32:54:   computername: Copying ais_core-4e3.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_ara-3b4.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_bel-37e.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_blg-419.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_cat-37f.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_chs-511.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_cht-413.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_cro-3ba.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_cze-50f.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_dan-352.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_dut-3dd.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_eng-53b.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_esp-50d.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_est-419.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_fin-3d5.vpx
12/11/14 11:32:57:   computername: Copying ais_dll_fre-50d.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_ger-50d.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_gre-401.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_heb-369.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_hun-427.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_ind-242.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_ita-50b.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_jpn-4dd.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_kor-42d.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_nor-3d5.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_pir-329.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_pol-50e.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_por-511.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_ptg-3dd.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_rom-371.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_rus-50f.vpx
12/11/14 11:32:58:   computername: Copying ais_dll_slo-3cc.vpx
12/11/14 11:32:59:   computername: Copying ais_dll_srb-140.vpx
12/11/14 11:32:59:   computername: Copying ais_dll_svk-3fd.vpx
12/11/14 11:32:59:   computername: Copying ais_dll_swe-419.vpx
12/11/14 11:32:59:   computername: Copying ais_dll_tha-14a.vpx
12/11/14 11:32:59:   computername: Copying ais_dll_tur-3ca.vpx
12/11/14 11:32:59:   computername: Copying ais_dll_ukr-401.vpx
12/11/14 11:32:59:   computername: Copying ais_dll_urd-32e.vpx
12/11/14 11:32:59:   computername: Copying ais_dll_vie-3c8.vpx
12/11/14 11:32:59:   computername: Copying ais_fw-388.vpx
12/11/14 11:32:59:   computername: Copying ais_managed-188.vpx
12/11/14 11:32:59:   computername: Copying ais_pro-544.vpx
12/11/14 11:32:59:   computername: Copying ais_res-42a.vpx
12/11/14 11:32:59:   computername: Copying ais_snx1-15.vpx
12/11/14 11:33:00:   computername: Copying ais_snx2-e.vpx
12/11/14 11:33:01:   computername: Copying ais_snx3-9.vpx
12/11/14 11:33:01:   computername: Copying ais_spm-4de.vpx
12/11/14 11:33:02:   computername: Copying ais_srv-2f2.vpx
12/11/14 11:33:02:   computername: Copying ais_x64-58a.vpx
12/11/14 11:33:02:   computername: Copying chrome-2.vpx
12/11/14 11:33:02:   computername: Copying jollyroger.vpx
12/11/14 11:33:02:   computername: Copying jrog-a7.vpx
12/11/14 11:33:02:   computername: Copying jrog2-b39.vpx
12/11/14 11:33:02:   computername: Copying part-jrog-a7.vpx
12/11/14 11:33:02:   computername: Copying part-jrog2-b39.vpx
12/11/14 11:33:02:   computername: Copying part-prg_abp-643.vpx
12/11/14 11:33:02:   computername: Copying part-setup_abp-643.vpx
12/11/14 11:33:02:   computername: Copying part-vps_win32-14121100.vpx
12/11/14 11:33:02:   computername: Copying prod-abp.vpx
12/11/14 11:33:02:   computername: Copying servers.def
12/11/14 11:33:02:   computername: Copying servers.def.vpx
12/11/14 11:33:02:   computername: Copying setif_abp-643.vpx
12/11/14 11:33:02:   computername: Copying setup.exe
12/11/14 11:33:03:   computername: Copying setup_abp-643.vpx
12/11/14 11:33:03:   computername: Copying vps_32-f31.vpx
12/11/14 11:33:10:   computername: Copying vps_win32-f42.vpx
12/11/14 11:33:10:   computername: Copying vps_win64-bd3.vpx
12/11/14 11:33:10:   computername: Copying winsys-f.vpx
12/11/14 11:33:10:   computername: Copying winsys64-2.vpx
12/11/14 11:33:11:   computername: Creating service
12/11/14 11:33:11:   computername: CreateService C:\~AVINSTL\aswISvc.exe error 1073 (The specified service already exists)
12/11/14 11:33:11:   computername: RemoveOnError
12/11/14 11:33:11:   computername: RemoveFolder \\computername\C$\~AVINSTL
12/11/14 11:33:12:   computername: CloseConnection
12/11/14 11:33:12:   computername: Finished with error
12/11/14 11:33:12:   TerminateAll
12/11/14 11:33:12:   rinstInstall end 0

Any helps or troubleshooting ideas would be greatly appreciated!
« Last Edit: December 12, 2014, 05:02:04 PM by mvehlow »

Offline mvehlow

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Re: Error 1073 (The Specified Service Already Exists)
« Reply #1 on: December 18, 2014, 07:46:57 PM »
Anyone have any thoughts on this? It has been a week and I am still stuck! :)

Offline Halifax Library

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Re: Error 1073 (The Specified Service Already Exists)
« Reply #2 on: December 19, 2014, 07:38:45 PM »
I'm definitely no expert at this, but you might want to check that the machines have network discovery turned on; I think that's required for remote deployment.  It might also be worth checking that those machines haven't been somehow taken off your domain and placed in a workgroup or something. You could also generate a setup package, copy it to a flash drive, and manually install it on the problem machines.

If the service already exists when you try to install it, that could be coming from a botched prior installation.  You may need to uninstall the Avast client on that PC and try installing again.

Like I said, I'm no expert, so take my advice at your own risk.