I'm having the same problem with my password right now too. I'm wanting to stop a virus scan, but it says my password is incorrect. I went through the whole resetting the password like you did through the website, only to not have it work and I still get the same message about incorrect password.
Did you ever get it fixed? If so, how? If not, do you know if an uninstall/reinstall or install of a different brand antivirus software would work?
thanks