Author Topic: Please reply to WZG-246-85408  (Read 4430 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Please reply to WZG-246-85408
« on: December 26, 2014, 06:41:05 PM »
I get that it's Christmas and all, but I was specifically quoted one day for a turnaround time when it was submitted..5 days ago.





Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31078
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Please reply to WZG-246-85408
« Reply #1 on: December 26, 2014, 06:52:18 PM »
Just have patience.

REDACTED

  • Guest
Re: Please reply to WZG-246-85408
« Reply #2 on: December 27, 2014, 03:28:22 PM »
Just have patience.

Thanks for the tip. I've been erroneously charged $50 that I would like returned. I was specifically quoted 24 hours..now almost 7 days ago. Please keep this thread constructive until it's resolved.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89443
  • No support PMs thanks
Re: Please reply to WZG-246-85408
« Reply #3 on: December 27, 2014, 04:56:50 PM »
Just have patience.

Thanks for the tip. I've been erroneously charged $50 that I would like returned. I was specifically quoted 24 hours..now almost 7 days ago. Please keep this thread constructive until it's resolved.

I don't know who or what quoted 24hrs - typically it takes around 10 working days to get a response/action on a refund. Which as an avast user like yourself I feel is not good enough.

Whatever you do, don't submit another support ticket as - Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don't update or submit further tickets - refunds can take up to ten working days to be handled.

You can however use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles to contact Sales.

Put as much information in that as possible - Support ticket ID number (as you have here), receipt/payment number, email, etc. A link to this topic wouldn't hurt. In the meantime I will try to attract some attention to this topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: Please reply to WZG-246-85408
« Reply #4 on: December 29, 2014, 06:13:21 AM »
Just have patience.

Thanks for the tip. I've been erroneously charged $50 that I would like returned. I was specifically quoted 24 hours..now almost 7 days ago. Please keep this thread constructive until it's resolved.

I don't know who or what quoted 24hrs - typically it takes around 10 working days to get a response/action on a refund. Which as an avast user like yourself I feel is not good enough.

Whatever you do, don't submit another support ticket as - Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don't update or submit further tickets - refunds can take up to ten working days to be handled.

You can however use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles to contact Sales.

Put as much information in that as possible - Support ticket ID number (as you have here), receipt/payment number, email, etc. A link to this topic wouldn't hurt. In the meantime I will try to attract some attention to this topic.

Yeah, I'm not going to submit multiple tickets. I think it's because of the type of ticket (refund/error) that it said the turnaround would be 24 hours when I sent it. Also in my email it has Priority: Reply Now. If the expectation set was 5 days, or 10 days, I don't have a problem waiting for that. I do have an issue with the reply now /24 hours and then no replies at all though, which is why I posted here. Thanks for the help :)

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89443
  • No support PMs thanks
Re: Please reply to WZG-246-85408
« Reply #5 on: December 29, 2014, 05:08:48 PM »
You're welcome.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: Please reply to WZG-246-85408
« Reply #6 on: December 30, 2014, 02:14:27 AM »
Not sure if it's a coincidence or not, but I did get a reply today and refund was processed. Again, appreciate the help. Feel free to close/remove this thread as it is resolved.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89443
  • No support PMs thanks
Re: Please reply to WZG-246-85408
« Reply #7 on: December 30, 2014, 03:54:55 PM »
Not sure if it's a coincidence or not, but I did get a reply today and refund was processed. Again, appreciate the help. Feel free to close/remove this thread as it is resolved.

No problem, glad I could help.

Topics generally remain open - you can edit/modify your first post in this topic and add [Resolved] to the topics title.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security