Just have patience.
Thanks for the tip. I've been erroneously charged $50 that I would like returned. I was specifically quoted 24 hours..now almost 7 days ago. Please keep this thread constructive until it's resolved.
I don't know who or what quoted 24hrs - typically it takes around 10 working days to get a response/action on a refund. Which as an avast user like yourself I feel is not good enough.
Whatever you do, don't submit another support ticket as - Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don't update or submit further tickets - refunds can take up to ten working days to be handled.
You can however use the on-line contact form,
http://www.avast.com/contact-form.php?loadStyles to contact Sales.
Put as much information in that as possible - Support ticket ID number (as you have here), receipt/payment number, email, etc. A link to this topic wouldn't hurt. In the meantime I will try to attract some attention to this topic.