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Author Topic: How to avoid False Positives seen by customers who download Software?  (Read 2224 times)

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How to avoid False Positives seen by customers who download Software?
« on: January 02, 2015, 08:19:44 PM »
What would be the proper way to avoid False Positives when a visitor/customer wants to download my software from Meshingwithgears.com website?

My software packages 2 exe files and other files in NSIS open-source installer, which is an .EXE file. Scanning the installer says "no threat found" but downloading will not pass the Avast! sniff test - it tells the visitor that my site is tainted, doesn't it?

Is there a certification, etc. that Avast recognizes that avoids false positives? I've tried a download site (Media Fire) that suffers the same rejection...
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Offline Eddy

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Re: How to avoid False Positives seen by customers who download Software?
« Reply #1 on: January 02, 2015, 08:41:32 PM »
There is no way to avoid (possible) false positives.
Just report them through the contact form on the website.
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Offline Pondus

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Re: How to avoid False Positives seen by customers who download Software?
« Reply #2 on: January 02, 2015, 09:00:23 PM »
that would be here   https://support.avast.com/

also check your file(s) at one of these places  www.virustotal.com /  www.metascan-online.com

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Offline Para-Noid

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Re: How to avoid False Positives seen by customers who download Software?
« Reply #3 on: January 02, 2015, 09:46:13 PM »
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Offline polonus

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Re: How to avoid False Positives seen by customers who download Software?
« Reply #4 on: January 02, 2015, 10:00:51 PM »
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Cybersecurity is more of an attitude than anything else. Avast Evangelists.

Use NoScript, a limited user account and a virtual machine and be safe(r)!
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