First off, let me say I have been using Avast for a few years now and I think it is, generally, an excellent product, from a technical perspective.
However, customer service is a far different story. I recently received an email informing me of an upcoming draft against my bank account for a subscription which I no longer use because I have replaced the computer. "No problem," I thought naively, "I just call them up and ask them to cancel this subscription."
ONLY YOU CAN"T DO THAT!
When you call support and attempt to receive help with a billing issue, you get a recorded voice saying that all billing issues must be submitted online. So I did that. And watched as my case was promptly ignored. I updated the record with a new request for service. Also ignored. Now I have updated the request again, 10 FREAKIN' DAYS AFTER MY ORIGINAL REQUEST.
Apparently, our society has now progressed to the point where corporations can continue to bill us for services we do not use and they are not required to offer us any workable recourse to object. Can anyone here say "Class Action Suit?"
To the moderator of this thread: You have ONE chance to redeem your company's reputation. Contact me. Personally. Deal with this problem. Show me your firm is not a bunch of crooks. PLEASE.