Author Topic: since installing avast, cannot connect to internet  (Read 3013 times)

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since installing avast, cannot connect to internet
« on: April 11, 2015, 04:10:00 PM »
i tried to turn firewall on but message says I'm not connected to internet but my computer shows I am connected.  Cannot use internet explorer.

Offline Eddy

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Re: since installing avast, cannot connect to internet
« Reply #1 on: April 11, 2015, 04:16:50 PM »
What OS/SP ?
What exact avast version ?
Do you have other security (related) software installed ? (or did you)

Offline DavidR

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Re: since installing avast, cannot connect to internet
« Reply #2 on: April 11, 2015, 04:19:41 PM »
What is your operating system and firewall ?

What avast version are you using, avast free/pro/internet security/Premier ?
What is the build number, avast 2015.10.2.2215 being the latest.

Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.10.6038 (build 22.10.7633.734) UI 1.0.733/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: since installing avast, cannot connect to internet
« Reply #3 on: April 11, 2015, 04:25:57 PM »
avast premier, 2015 had free avast

Offline Asyn

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Re: since installing avast, cannot connect to internet
« Reply #4 on: April 11, 2015, 04:41:49 PM »
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11

Then:
1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: since installing avast, cannot connect to internet
« Reply #5 on: April 11, 2015, 04:44:28 PM »
Windows 7, Avast premier 2015, had free avast

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Re: since installing avast, cannot connect to internet
« Reply #6 on: April 11, 2015, 04:48:57 PM »
will try your suggestions

Offline Asyn

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Re: since installing avast, cannot connect to internet
« Reply #7 on: April 11, 2015, 04:51:27 PM »
OK, report back.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: since installing avast, cannot connect to internet
« Reply #8 on: April 12, 2015, 04:28:25 PM »
Repair for Avast did it. Thanks for your help.

Offline Asyn

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Re: since installing avast, cannot connect to internet
« Reply #9 on: April 13, 2015, 06:49:15 AM »
You're welcome.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0