Author Topic: Grimefighter doesn't work  (Read 4614 times)

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Offline ryantuan.vietnam

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Grimefighter doesn't work
« on: January 04, 2015, 11:01:30 AM »
After Grimefighter optimize my pc. It ask for reboot. Then it said " no internet" and require for WiFi but my WiFi still work. Just when reboot it not work. I dont know how to do and i try to call Avast customer services in Australia but it too slow. i waited for  a hour on phone but no one answer. Plz call me on +61435777839 0r email ryantuan.vietnam@gmail.com

Offline schmidthouse

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Re: Grimefighter doesn't work
« Reply #1 on: January 04, 2015, 05:53:56 PM »
I have read that Grimefighter does not support/work with 'some' WIFI adapters.
That may be the issue in your case.
You can submit a ticket and explain your issue in 'Detail'

https://support.avast.com/Tickets/Submit  :)
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 21.3.2458b/Secureline VPN v.5.10b/ADU v.21.1b/ASB v.89.1b/ACP 21.1b/ SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.3.2458b/ADU v.21.1b/ACP 21.1b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline lisajam

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Re: Grimefighter doesn't work
« Reply #2 on: January 11, 2015, 11:10:04 AM »
I recently purchased Grime fighter and it has done nothing to my computer and set the scan twice, in fact it is slower on start up, any suggestions?

Offline shanmugarajahm

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Re: Grimefighter doesn't work
« Reply #3 on: January 12, 2015, 09:06:13 AM »
I purchased Avast GRIME FIGHTER yesterday, it was not activated, I tried to get the page, but finding difficult to Activate same. Please help me.

Offline mark2190

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Re: Grimefighter doesn't work
« Reply #4 on: January 15, 2015, 11:36:07 AM »
I purchased Grimefighter on the 9/1/15 and it wont work, just has a blue screen saying return to hq. I have submitted a ticket for a refund but have heard nothing back for 6 days, here my ticket number GVT-442-25719.

Offline schmidthouse

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Re: Grimefighter doesn't work
« Reply #5 on: January 15, 2015, 06:48:37 PM »
I purchased Grimefighter on the 9/1/15 and it wont work, just has a blue screen saying return to hq. I have submitted a ticket for a refund but have heard nothing back for 6 days, here my ticket number GVT-442-25719.

Have patience, as posted many times, the process is taking 10-15 BUSINESS days, Post back then if your issue is not resolved. :)
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 21.3.2458b/Secureline VPN v.5.10b/ADU v.21.1b/ASB v.89.1b/ACP 21.1b/ SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.3.2458b/ADU v.21.1b/ACP 21.1b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline Davidek

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Re: Grimefighter doesn't work
« Reply #6 on: January 16, 2015, 03:38:52 PM »
Hi Mark,

I sent your ticket number to our refund team to expedite.  It should be handled by next Monday latest.

Best regards,

Davidek

Offline Davidek

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Re: Grimefighter doesn't work
« Reply #7 on: January 16, 2015, 03:40:39 PM »
Hi shanmugarajahm,

Please open the avast antivirus user interface and go to "scan for performance issues" this should start GrimeFighter running for you.

Hope this helps,

Davidek

Offline Davidek

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Re: Grimefighter doesn't work
« Reply #8 on: January 16, 2015, 03:42:03 PM »
Hi Lisajam,

You can revert the changes GrimeFighter made by going to "scan for performance issues" then "optimize my PC".  When it boots into GrimeFighter there is an option to revert changes back to the previous state.

Best regards,

Davidek

Offline fashman992

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Re: Grimefighter doesn't work
« Reply #9 on: January 19, 2015, 06:52:19 AM »
 no internet...I try again and again...

Offline Davidek

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Re: Grimefighter doesn't work
« Reply #10 on: January 21, 2015, 04:04:43 PM »
Hi fashman,

It looks like GrimeFighter does not support your network card.  We have a release coming up in Feb/March which should improve this but if you don't prefer to wait until then please open a ticket for a refund and post your ticket number here and I will make sure it is handled immediately.

Kind regards,

Davidek

Offline fashman992

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Re: Grimefighter doesn't work
« Reply #11 on: January 22, 2015, 02:37:24 AM »
Hi Davidek,
    #UFS-525-61104,Thank you for your help.


Offline Davidek

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Re: Grimefighter doesn't work
« Reply #12 on: January 22, 2015, 05:21:52 PM »
Hi fashman,

Your refund was issue today.  Best regards,

Davidek

Offline ivan_kolev11

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Re: Grimefighter doesn't work
« Reply #13 on: January 30, 2015, 06:02:34 PM »
VIEW TICKET: #JKU-202-28769
AVAST GRIMEFIGHTER

I have the same problem, and i want money back.

Offline ivan_kolev11

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Re: Grimefighter doesn't work
« Reply #14 on: January 30, 2015, 06:21:16 PM »
Here is my request for refund,
pls co-operate in solution of my problem.

VIEW TICKET: #GKE-346-46488
AVAST GRIMEFIGHTER