Author Topic: SecureLine cannot establish connection  (Read 4929 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
SecureLine cannot establish connection
« on: January 05, 2015, 03:34:35 AM »
I bought secureline today and when i try to connect I get the error message: "Sorry it is not possible to establish a connection"

I have attached my log file.

Thanks.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31128
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: SecureLine cannot establish connection
« Reply #1 on: January 05, 2015, 04:10:44 AM »
What os/sp?

Offline Davidek

  • Avast team
  • Poster
  • *
  • Posts: 405
Re: SecureLine cannot establish connection
« Reply #2 on: January 05, 2015, 10:56:04 AM »
Hi Karmali,

I have passed your log file to our Dev team to analyze.  Just a couple other questions please:

-How are you trying to connect?  I mean is it a broadband connection?  If the connection is really poor then the connection might time out.  This is a pretty isolated occurrence but can happen (usually on hotel wifi for example)

-Do you have firewall rules set up that might be blocking packets on UDP port 1194?

Thanks,

Davidek


REDACTED

  • Guest
Re: SecureLine cannot establish connection
« Reply #3 on: January 05, 2015, 06:25:28 PM »
Davidek & Eddy thanks for your prompt responses.

My system is Windows 7 Professional SP 1. (64 bit O/S)

I'm connecting via DSL.

I don't know how to set up firewall rules or how to check rules on a port.

Thanks.

REDACTED

  • Guest
Re: SecureLine cannot establish connection
« Reply #4 on: January 05, 2015, 11:14:08 PM »
Hi Davidek & Eddy:

After reading other posts in this forum, I've decided not to get SecureLine.

Could either of you kindly guide me as to how I can uninstall SecureLine or the driver.

Thanks a lot, any help will be much appreciated.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31128
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: SecureLine cannot establish connection
« Reply #5 on: January 06, 2015, 06:25:34 AM »
control panel > software > avast > change

REDACTED

  • Guest
Re: SecureLine cannot establish connection
« Reply #6 on: February 01, 2015, 06:19:06 PM »
me too   :(