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Grime Fighter Refund - No Response
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Topic: Grime Fighter Refund - No Response (Read 2662 times)
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Grime Fighter Refund - No Response
«
on:
March 09, 2015, 01:49:40 PM »
I purchased Grime Fighter on the 27th February 2015 and couldn't get it to work so applied for a refund the same day as per the posts I'd read on the forums here.
I'm still awaiting a reply and wondered how long the process takes and when I should hear back?
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Eddy
Avast Evangelist
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Posts: 31079
Watching (over?) you
Re: Grime Fighter Refund - No Response
«
Reply #1 on:
March 09, 2015, 01:54:01 PM »
Some general information:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746
Do you have the latest avast version ? (2015.10.2.2214)
What happens if you try to run GrimeFighter ?
«
Last Edit: March 09, 2015, 01:56:16 PM by Eddy
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Online scanners (URL/File/Java/others)
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INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
Davidek
Avast team
Poster
Posts: 405
Re: Grime Fighter Refund - No Response
«
Reply #2 on:
March 09, 2015, 04:44:40 PM »
Hi mmorchees,
If you post your refund ticket number here I can follow up for you.
Best regards,
Davidek
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Re: Grime Fighter Refund - No Response
«
Reply #3 on:
March 11, 2015, 04:43:30 PM »
Eddy,
In answer to your reply I get a screen saying there is a captive portal and Ive tried several things to make this work, all to no avail.
Davidek,
The ticket number Ive been given is KJQ-468-44008,
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Davidek
Avast team
Poster
Posts: 405
Re: Grime Fighter Refund - No Response
«
Reply #4 on:
March 16, 2015, 11:02:50 AM »
Hi mmorchees,
I forwarded the ticket to our refund team. If it hasn't already been issued it should be done today.
Best regards,
Davidek
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Grime Fighter Refund - No Response