i did have issue with my pc few days a go my screen went smaller and i could see a large windows sign but nothing else and i couldnt use mouse or keyboard i did have strong indication someone was in my pc-system,the reason is the screen lock [from full screen went half screen only could see the windows 7 letter non else could be done] i did call avast where that [pro] guy respond he dint want me to tell him my details he wanted me to get to my avast to tell him a number ? anyway we spend 15 minutes to explain him i cannot enter the pc due to the screen lock he did understand ,....finally i made my pc start on safe mode and that [Mr avast en and pro tech]made it to remote log to my pc well the guy dint do anything he check my windows log result was=bios corruption offer me to get 250$ 1 year plan to service my pc and he mention me to dont blame avast... Well hello? listen my isp been hijacked since then and 206 gig been used by the hack in my pc i just had finish explain to my isp provider that i havent use the pc this month now i did try reinstall avast im getting warning from 'glasswire' that avast version has been modified on the restart basic from 10.0.2208.712 to 10.0.2208.719?this application is very accurate as it does tell me on the spot my isp dns changed,,and avast is still on the 10th dream [doesnt] provide a dns change warning at all,now the reason i write all those
if the 24/7 tech support was less careless and look in to the matter deeper i could prevent intrusion to my system?>correct
that person try to sell me 1 year repair services and been careless about the real issue i call?>>TRUE
sweet dreams
George