Author Topic: Confusing and lengthy installation after buying AVAST Pro for 3 devices  (Read 4001 times)

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Offline 2time

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Why do i have to go through this maze of differing instructions after buying a recent subscription.

When i open the AVAST Pro ANTIVIRUS 2015 desktop interface and go to "Secure another device"

I am told to BOTH "Download installation file" (on my present device) AND
 "send instructions" (an email), supposedly to my other device.

When i get this email, it sends me to

 CNET.com  !!!!!   of all places,

 to download AVAST FREE ! ! ! and tries to get me to install Dropbox at the same time (in small text at bottom of install screen)

i could have gone to CNET myself without the stupid email

why do you make us spend all this extra, confusing time after we have paid you???

Offline schmidthouse

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Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
« Reply #1 on: January 08, 2015, 05:54:09 AM »
Yes, the internet highway can be a frustrating ride at times...... or not. ;D
***HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2491b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
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Offline mchain

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Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
« Reply #2 on: January 08, 2015, 07:30:26 AM »
Hi 2time,

Go directly to the avast! download page and get the full download here:  http://www.avast.com/download-software

No c|net needs to be involved.  Bookmark this.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline lukas.hasik

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Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
« Reply #3 on: January 08, 2015, 03:52:27 PM »
it might seem confusing however
1) installing Free AV and then inserting a license into it is also a valid way how to install avast product
2) for some users it's more convenient to download from "local" download server than from avast's central storage

Anyway, I reported it to dev team to check whether there is a way to improve it
Lukas
Quality is also a feature.

Offline bob3160

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Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
« Reply #4 on: January 08, 2015, 06:15:30 PM »
Hi 2time,

Go directly to the avast! download page and get the full download here:  http://www.avast.com/download-software

No c|net needs to be involved.  Bookmark this.
The "dropbox" install isn't solved by downloading it from Avast. Not installing dropbox requires unchecking the box.
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Offline 2time

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thanks for reporting this, Lukas!

it might seem confusing however
1) installing Free AV and then inserting a license into it is also a valid way how to install avast product
2) for some users it's more convenient to download from "local" download server than from avast's central storage

Anyway, I reported it to dev team to check whether there is a way to improve it
Lukas