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Author Topic: Confusing and lengthy installation after buying AVAST Pro for 3 devices  (Read 4640 times)

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Confusing and lengthy installation after buying AVAST Pro for 3 devices
« on: January 07, 2015, 07:24:45 PM »
Why do i have to go through this maze of differing instructions after buying a recent subscription.

When i open the AVAST Pro ANTIVIRUS 2015 desktop interface and go to "Secure another device"

I am told to BOTH "Download installation file" (on my present device) AND
 "send instructions" (an email), supposedly to my other device.

When i get this email, it sends me to

 CNET.com  !!!!!   of all places,

 to download AVAST FREE ! ! ! and tries to get me to install Dropbox at the same time (in small text at bottom of install screen)

i could have gone to CNET myself without the stupid email

why do you make us spend all this extra, confusing time after we have paid you???
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Offline schmidthouse

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Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
« Reply #1 on: January 08, 2015, 05:54:09 AM »
Yes, the internet highway can be a frustrating ride at times...... or not. ;D
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Offline mchain

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Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
« Reply #2 on: January 08, 2015, 07:30:26 AM »
Hi 2time,

Go directly to the avast! download page and get the full download here:  http://www.avast.com/download-software

No c|net needs to be involved.  Bookmark this.
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Offline lukas.hasik

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Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
« Reply #3 on: January 08, 2015, 03:52:27 PM »
it might seem confusing however
1) installing Free AV and then inserting a license into it is also a valid way how to install avast product
2) for some users it's more convenient to download from "local" download server than from avast's central storage

Anyway, I reported it to dev team to check whether there is a way to improve it
Lukas
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Offline bob3160

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Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
« Reply #4 on: January 08, 2015, 06:15:30 PM »
Quote from: mchain on January 08, 2015, 07:30:26 AM
Hi 2time,

Go directly to the avast! download page and get the full download here:  http://www.avast.com/download-software

No c|net needs to be involved.  Bookmark this.
The "dropbox" install isn't solved by downloading it from Avast. Not installing dropbox requires unchecking the box.
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Re: Confusing and lengthy installation after buying AVAST Pro for 3 devices
« Reply #5 on: April 22, 2015, 08:14:19 PM »
thanks for reporting this, Lukas!

Quote from: lukas.hasik on January 08, 2015, 03:52:27 PM
it might seem confusing however
1) installing Free AV and then inserting a license into it is also a valid way how to install avast product
2) for some users it's more convenient to download from "local" download server than from avast's central storage

Anyway, I reported it to dev team to check whether there is a way to improve it
Lukas
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