Author Topic: Purchased Cleanup Premium Licence doesn't work  (Read 2134 times)

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Purchased Cleanup Premium Licence doesn't work
« on: March 26, 2017, 09:07:35 PM »
Hi,

Last week I purchased a Cleanup Premium licence from Avast - it was a successful purchase, according to my account and to Avast software, it is active.

But I'm not getting to use it and it is very frustrating.

If I make that Intelligent Scan, it shows some performance problems, but it doesn't offer to solve them with cleanup, it just shows me the option of buying it again.

And if I try to run a performance scan, it shows me the problems, but the button "Solve" doesn't answer! It is simply ineffective.

I tried to Restore the installation, but nothing changed. Then I uninstalled and installed it again, but nothing is better.

How could I fix it and use the Cleanup resource, or how could I take my money back?

Thank you!

Leonardo Oliveira

Offline mchain

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Re: Purchased Cleanup Premium Licence doesn't work
« Reply #1 on: March 27, 2017, 12:14:41 AM »
Hi Leonardo,

Welcome to the forums.

Sorry you are having troubles.  Please see here:  https://www.avast.com/faq.php?article=AVKB268#idt_050

Appears to be more than one known bug; they are expected to be resolved next release.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

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Re: Purchased Cleanup Premium Licence doesn't work
« Reply #2 on: March 27, 2017, 12:18:40 AM »
Hello mchain,

Thank you for answering!

But until the next release, what should I do? My licence is limited for one year, will I simply lose this period until the next release?

Thank you again!

Offline mchain

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Re: Purchased Cleanup Premium Licence doesn't work
« Reply #3 on: March 27, 2017, 12:30:06 AM »
I'd submit a work ticket first.  https://www.avast.com/faq.php?article=AVKB266#artTitle  Go directly to Contact Avast Support located at support.avast.com
Then I'd point out not being able to use software for x number of days when support answers my ticket due to bugs present in my software that prevents me from using it as expected.  I'd also link them back to this post as well.

Hope this helps.

[EDIT:]  Spelling
« Last Edit: March 27, 2017, 12:44:24 AM by mchain »
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

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Re: Purchased Cleanup Premium Licence doesn't work
« Reply #4 on: March 27, 2017, 12:32:23 AM »
Perfect! I'll wait for their answer and do it.

Thank you very much!

Leonardo
« Last Edit: March 27, 2017, 12:46:54 AM by Leonardo T. Oliveira »

Offline mchain

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Re: Purchased Cleanup Premium Licence doesn't work
« Reply #5 on: March 27, 2017, 12:43:22 AM »
You're welcome.   :)
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801